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Consumer Rights Awareness Online Training Course
Learning 247

24x7 Online Unlimited Access For 12 Months

Summary

Price
£39 inc VAT
Study method
Online
Duration
Self-paced
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free

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AI overview

AI generated content may contain mistakes

This online course empowers you to understand and assert your consumer rights, helping you avoid being swindled or misled when making purchases and ensuring you get the compensation you're entitled to.

What you'll learn
  • Define consumer rights and understand their importance
  • Identify the fundamental consumer rights available to every customer
  • Learn how sale and purchase agreements work and what to do in case of contract violations
  • Recognize unfair business terms and take action against unethical practices
  • Protect your right to privacy and stop unsolicited marketing communications
Who the course is for
  • Anyone interested in learning more about consumer rights
  • No entry requirements - the course is open to all
Key features
  • Suitable for learners wanting flexibility
  • Perfect for learners needing maximum flexibility around commitments
Skills & outcomes
  • Skills-based course designed to build practical knowledge on consumer rights
  • Skills covered could be beneficial for making informed purchasing decisions and protecting your rights as a consumer

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Overview

Are you aware of your consumer rights? By staying savvy with your consumer rights, you can avoid getting swindled or duped, collect the compensation that you are entitled to and steer clear of misleading advertising.

Awareness of your consumer rights can also help you stay one step ahead of unscrupulous sellers and unethical marketing campaigns. Every consumer is entitled to certain basic rights and any violation renders you liable for compensation. As a consumer, you can file your complaint in consumer courts and get the company blacklisted if they have breached their contract with you. Awareness of consumer rights helps improve fair trade practices and provides a balance of power between sellers and consumers.

Certificates

Certificate of completion

Digital certificate - Included

Description

What's Covered in the Course?

  • How to define consumer rights, why they are important and how it helps to be aware of your rights
  • The fundamental consumer rights available to every customer including right to choose, right to be informed, right to safety, right to basic needs and so on
  • How sale and purchase agreements work and what to do in case of violation of contract
  • How to identify unfair business terms and what to do if you are a victim of unethical practices
  • How to block, stop or complain about unsolicited direct marketing communications and how to protect your right to privacy


Benefits of Taking This Course:

  • There will be reduced likelihood of getting duped or swindled over purchase of products and services; you will learn how to identify a breach of contract
  • You can enjoy your right to privacy without getting disturbed due to unwanted communications
  • There are higher chances of enjoying more competitive prices and avoiding paying any hidden charges


Who can take the course?
Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

What is the structure of the course?
The course is broken down into 5 individual modules. Each module takes between 5 and 60 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

Where / when can I study the course?
You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

Is there a test at the end of the course?
Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

What is the pass mark for the final test?
The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

When will I receive my certificate?
Once you have completed your test you can log in to your account and download/print your certificate any time you need it.

How long does it take to complete the course?
We estimate that the course will take about 3 hours to complete in total, plus an additional 30 minutes for the end of course test.

Course Content

  • Module 01: What are Consumer Rights and why do they Matter?
  • Module 02: Fundamental Consumer Rights
  • Module 03: Consumer Contracts and Agreements
  • Module 04: Unfair Business Practices
  • Module 05: Unsolicited Marketing Communication and Unethical Marketing Practices

Course Detail

  • Course Access: Lifetime
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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