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Consumer Duty (Financial services)
Study Academy

Online, FCA Regulated Course, CPD Accredited

Summary

Price
Save 9%
£20 inc VAT (was £22)
Offer ends 31 January 2026
Study method
Online
Course format
Reading material - slides
Duration
1 hour · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
CPD
2 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
3 students purchased this course

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Overview

The Consumer Duty e-learning course is designed to help you and your team fulfil your responsibilities under the new Consumer Duty regulations by 31 July 2023. The course provides an overview of the duty, explains how firms should apply the duty in practice and covers guidance on how to prepare for implementation of the Duty.

The course covers the following key areas:

  1. Introduction to the Consumer Duty

  2. The Consumer Principle

  3. The Cross-Cutting Rules

  4. The Four Outcomes

  5. The Consumer Duty in practice

  6. Summative quiz

Certificates

Certificate of completion

Digital certificate - Included

Throughout the course, you will be quizzed on what you have learnt, allowing you to assess your knowledge and understanding along the way. Once you have competed the course you will be able to download your certificate from your personal learner dashboard. The certificate is valid for 1 year

CPD

2 CPD hours / points
Accredited by The CPD Certification Service

Description

Study Academy has developed the Consumer Duty e-learning course to provide a range of staff across all levels with relevant knowledge and understanding. It will help you to comply with the new duty and ensure you are in a stronger position to identify and manage any risks that may arise from this changing regulatory landscape. This Consumer Duty e-learning course will help you to understand the importance of your role as a business in protecting the consumer. The course is endorsed by a UK university.

Who is this course for?

The Consumer Duty regulation requires firms to put the needs of their customers first. This e-learning course provides a comprehensive guide to your responsibilities under the new duty, and provides tools for managing the changes and adapting to the new requirement.

Requirements

No prior requirements needed.

Career path

Anyone working or looking to work within the FCA regulated sector.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.