Price includes VAT
- Tutor is available to students
This course uses the Thomas-Kilmann Conflict Mode Instrument (TKI™) to analyse different approaches to conflict. TKI™ is a leading personal assessment tool, used by thousands of organisations worldwide to measure the different ways that people respond to conflict. It provides a robust, non-judgmental framework for exploring different conflict handling techniques and group dynamics. In the context of this programme, it provides a powerful, structured way for learners to understand how they approach conflict situations and how their style interacts with other people.
Every learner who attends the course will be required to complete their TKI™ assessment before attending, and the profile generated will be used to inform the learning on the day.
WHAT IS IT ABOUT?
Conflict doesn’t need to be negative, but the way individuals and organisations deal with it (or fail to deal with it) often makes it that way. This training course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict.
Using the Thomas-Kilmann Instrument™, you’ll identify your own conflict style before the course, then you will learn how to use that knowledge to inform your development strategy throughout the programme.
WHAT TOPICS ARE COVERED ON THIS COURSE?
What is conflict and why does it happen?
- Define conflict and outline its positive and negative aspects
- Identify the causes of conflict
- Spot the symptoms that indicate conflict is brewing
- Outline the reasons why conflict should be addressed
Conflict in teams and organisations
- Work with the stages of team development and guide teams through the stages that involve conflict
- Foster positive relationships in your team
- Identify ways your organisation could do more to prevent conflict
Styles for approaching conflict using TKI™
- Identify and review your own preferred style using the Thomas-Kilmann Instrument™
- Adapt your style to suit circumstances and get the best results
- Work with people who use differing styles to resolve conflict
- Move beyond stated positions to hidden interests
- Listen effectively to uncover the issues
- Ask precise questions to explore and address conflict
- Act assertively to move resolution forwards
- Deal effectively with difficult emotions
- Identify situations where mediation is appropriate
- Explain what mediation is and how it works, to get people on board
- Set up and run a mediation session
- Resolve impasses using key mediation skills
WHAT WILL I GET OUT OF ATTENDING THIS COURSE?
By attending this course you will gain:
- the ability to identify and deal with the behaviours that trigger conflict
- an understanding of different approaches to conflict
- the skills to find common ground on which to build agreement
- confidence to confront people assertively
- skills to control your own anxiety, anger and fear
Who is this course for?
This course is for anyone who finds themselves in a position where they need to deal with conflicts on a regular basis, and who want to consistently obtain positive outcomes from conflict situations.
This course can also be taken as part of our CMI Modular Level 3 Certificate in First Line Management.
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.