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Conflict Resolution Training - Online Course - CPD Accredited
LearnPac Systems

CPDUK Accredited | Instant Course Access | Includes Assessment & Certificate | Instant Certificate Download

Summary

Price
£19.99 inc VAT
Study method
Online
Duration
4 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
4 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Conflict Resolution Training - Online Course - CPD Accredited

Welcome to our online Conflict Resolution training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Wherever two or more people come together, there is bound to be conflict. This course will give learners a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Learners will also be provided with a set of skills in solution building and finding common ground.

In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

Certificate duration: 2 years

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Conflict Resolution Training - Online Course - CPD Accredited.

CPD

4 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course aims

In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

Learning outcomes

The learning outcomes of this online Conflict Resolution training course are to:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be prepared to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques.

What is conflict resolution?

“Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution“

Why is this online Conflict Resolution training course essential?

Conflict causes decided tension in the workplace and often produces poor professional outcomes. Conflict resolution training will help learners know crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.

What is covered in this course?

This online Conflict Resolution training course covers the following:

  • Module One: Getting Started
  • Module Two: An Introduction to Conflict Resolution
  • Module Three: The Thomas-Kilmann Instrument
  • Module Four: Creating an Effective Atmosphere
  • Module Five: Creating Mutual Understanding
  • Module Six: Focusing on Individual Needs
  • Module Seven: Getting to the Root Cause
  • Module Eight: Generating Options
  • Module Nine: Building a Solution
  • Module Ten: the Short Version of the Process
  • Module Eleven: Additional Tools
  • Module Twelve: Wrapping Up

Conflict Resolution Training - Online Course - CPD Accredited.

Who is this course for?

This online Conflict Resolution training course is suitable for those who want to improve and learn crucial conflict management skills, including dealing with anger.

Conflict Resolution Training - Online Course - CPD Accredited.

Requirements

Learn anywhere, anytime on any device.

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Conflict Resolution Training - Online Course - CPD Accredited.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Conflict Resolution Training - Online Course - CPD Accredited.

Questions and answers

No questions or answers found containing ''.

AUSTIN asked:

Do you issue certificate?

Answer:

Good morning Austin, Yes, we issue a certificate on completion of each course for no extra charge. Each module or training programme has an assessment(s) and certification. On completion of each online module or training programme (and achieving the required pass mark i.e. at least 80%, you will be able to download a CPD certificate (pdf) Should you require any further assistance, please do not hesitate to contact us. Kind regards, Rita LearnPac Support Team

This was helpful. Thank you for your feedback.
Paul asked:

Hi. Is there an exam at the end of this course?

Answer:

Good morning Paul, Thank you for your message. After completing the learning materials, you will be redirected to the 'End of Course Assessment' section. On successful completion of the 'End of Course Assessment' (achieving a pass mark of 80% or more), you will be able to download, save or print your CPDUK accredited certificate. Please do not hesitate to contact us, should you require any further assistance. Kind regards, Rita LearnPac Support Team

This was helpful. Thank you for your feedback.
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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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