Conflict Resolution in the Workplace

NCC Home Learning

NCFE (Customised Qualification) Certificate of Achievement

Hard copy certificate - Included

This course is about the student, the learner’s needs may be different to those of others on the programme. If students have any concerns during the programme on dealing with conflict resolution, workplace violence or personal safety matters, ask the question.

The programme is divided into four modules, each concentrating on an important aspect of conflict resolution in the workplace.

This course will also provide common sense advice for anyone who may have concerns about their personal safety within a social environment.

This Conflict Resolution in the Workplace programme aims to increase an individual’s ability to handle aggressive and challenging behaviour, thereby ensuring their personal safety, whilst carrying out their duties at work. This aim is further emphasised, by offering advice and an understanding in a range of practical safety issues that can be used to develop individual strategies to improve their personal safety in a variety of situations.

Assessment

This course is assessed by a series of written assignments which are marked and returned by an expert tutor.

Awarding organisation

This customised qualification is endorsed and accredited by NCFE. At the end of this course successful learners will be awarded a certificate of achievement by NCFE. The training courses have been designed specifically to meet the needs of learners who prefer to study from home. The course measurable learning outcomes have been benchmarked at Level 2 (using Ofqual's Regulated Qualifications Framework (RQF) level descriptors) to allow you to consider the depth of study, difficulty, and level of achievement involved.

Course modules

Unit 1: Diffusing Difficult Situations in the Workplace

Unit 2: Preventing and Managing Physical Assault in the Workplace

Unit 3: Mediation in the Workplace

Unit 4: Legislation Affecting Personal Safety at Work

Learner support

Constructed specifically for distance learning, course materials can be accessed through the letter box allowing students to learn at their own stride whether it’s at home or away – night or day.

Furthermore, learners can benefit from their own expert tutor as well as a comprehensive guide summarising the learning resources, units, tasks and course expectations.

Students can be rest assured that all of their questions, course related or not will be answered with all the necessary feedback, advice and guidance.

This Conflict Resolution in the Workplace programme has been written for everyone within the workplace and is designed to apply a proactive approach to conflict resolution and personal safety.

The good news is that no prior learning knowledge or experience is essential to enrol on this course. The programme is openly available to anyone wishing to learn more about Conflict Resolution and would like to take part in a highly rewarding home study course. Students have the freedom to start the course at any time and continue learning at their own pace for a period of up to 12 months from initial registration with full tutor support.