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Conflict Resolution in the Workplace
Acudemy

IIRSM & CPD approved course

Summary

Price
£25 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Assessment details
  • Assessment (included in price)
1 student purchased this course

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Overview

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of a leader's time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork, and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict, the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Certificates

Assessment details

Assessment

Included in course price

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

Modules

1: The Causes and Symptoms of Conflict at Work

2: Resolving Conflict

3: The Five Conflict Modes

4: Using The Modes

5: Assertiveness

6: Making Positive Outcomes

Overall Pass Mark: 70%


Advantages

  • Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

  • CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
    Online training is flexible, efficient, and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.


Further Progression

Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly complement this course include Developing Teamwork and Introduction to Emotional Intelligence.

Who is this course for?

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

This course can be sold to individuals who are doing the training for themselves, or it can be pitched to businesses who might want to put all their first line management team through the training, so they are all work in the same way and have the same skill set.

Requirements

Recommended System Requirements:

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Career path

Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager.

The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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