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Conflict Management/ Resolution Training Courses

i-Success Academy

Summary

Price
£12 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
CPD
2 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

Upon finishing this Conflict Management online training, participants will acquire knowledge and comprehension in the following areas:

  • Understanding the concept of workplace conflict
  • Ability to articulate the definition of workplace conflict
  • Identifying instances of conflict
  • Being able to discern when and where conflict arises
  • Managing confrontational situations
  • Grasping appropriate techniques for handling confrontation
  • Finding resolutions for conflicts
  • Engaging in efforts to minimize and resolve conflicts
  • Seeking guidance and support
  • Knowing when to seek assistance and advice when confronted with conflict

CPD

2 CPD hours / points
Accredited by The CPD Standards Office

Description

In any workplace, conflicts are inevitable and can significantly affect the well-being and safety of your staff. Effective communication is key to maintaining positive relationships with clients and colleagues. Ensure the safety and happiness of your team by providing them with the skills to manage conflicts should they arise. Our Conflict Management training course empowers your staff with essential knowledge. They'll learn to identify conflicts, understand the appropriate approaches to handling confrontation, techniques for reducing and resolving conflicts, and the importance of seeking assistance and advice when necessary. Equip your team with the tools they need to navigate conflicts effectively and foster a harmonious work environment.

Questions and answers

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Certificates

Certificate of Completion

Digital certificate - Included

Upon completion of the online course, you have the option to either immediately download your Conflict Management certificate or access it later online.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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