Conflict Resolution for Volunteers
Level 1 | Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download
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Summary
- CPD Certified Certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Conflict Resolution for Volunteers - Level 1 - CPDUK Accredited.
Welcome to our online Conflict Resolution for Volunteers Training for Schools course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
This online Conflict Resolution for Volunteers course is designed to help learners analyse different ways of resolving conflicts in the workplace to create a conducive work environment.
Entry requirements: No entry restrictions
Recommended prerequisites: N/A
Assessment type: End of course assessment
Assessment pass mark - 80% needed to pass and gain a CPD certificate
Cost(s) of assessment and certification - All costs included in the course price
Awarding/Accrediting body - CPD Certification Service (CPDUK)
Conflict Resolution for Volunteers - Level 1 - CPDUK Accredited.
Certificates
CPD Certified Certificate
Digital certificate - Included
A digital CPD-certified certificate can be downloaded from the learner's account once a learner has successfully completed the course with an 80% pass mark or better in the end-of-course assessment.
CPD
Course media
Description
Course aims
The aims of this online Conflict Resolution for Volunteers course are to:
- Assist you in appreciating that conflict is unavoidable in any work setting but can be resolved amicably.
- Understand the role of communication in conflict resolution.
- Know the different ways of resolving disputes in the workplace for the creation of a conducive work environment.
Learning objectives
On completion of this online Conflict Resolution for Volunteers course, the learner will be able to:
- Outline the causes and effects of violence and conflict in the workplace.
- Describe the different ways of dealing with conflict and violence at work.
- State the role of effective communication in the effort to reduce the occurrence of conflict at work.
- Point out the need for risk assessments as a measure to mitigate violence and conflict at workplaces.
- Explain the need for support to victims of violence and conflict at workplaces.
Learning outcomes
On completion of this online Conflict Resolution for Volunteers course, the learner will be able to:
- List the most common causes of conflict.
- Describe the different types of assault, why they occur and the most appropriate ways of dealing with it.
- State how different types of communication can affect a conflict situation.
- Justify keeping a safe distance in conflict situations.
- Describe the importance of a positive attitude in resolving conflicts and violence at workplaces.
- Explain the need to provide support to those directly affected by a violent incident.
- Identify sources of support within your organisation.
Why is this online Conflict Resolution for Volunteers training course essential?
This online Conflict Resolution for Volunteers training course gives an awareness of behaviours involved with conflict, ways to try and de-escalate a situation and what support and help you are entitled to as a volunteer. All volunteers must feel safe in their roles.
What is covered in this course?
This online Conflict Resolution for Volunteers training course includes the following:
- Introduction
- Chapter 1 – Key definitions
- Chapter 2 – Causes of conflict
- Chapter 3 – Assault
- Chapter 4 – Avoiding conflict
- Chapter 5 – Recognising non-verbal signs
- Chapter 6 – Communication breakdown
- Chapter 7 – De-escalation
- Chapter 8 – Lone working
- Chapter 9 – Dealing with a conflict situation
- Chapter 10 -Your personal safety
- Chapter 11 – Module summary.
Conflict Resolution for Volunteers - Level 1 - CPDUK Accredited.
Who is this course for?
This online Conflict Resolution for Volunteers course is suitable for all voluntary staff whose work brings them into direct contact with members of the public.
Conflict Resolution for Volunteers - Level 1 - CPDUK Accredited.
Requirements
Learn anywhere, anytime on any device.
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
Conflict Resolution for Volunteers - Level 1 - CPDUK Accredited.
Career path
Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
Conflict Resolution for Volunteers - Level 1 - CPDUK Accredited.
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
