Conflict Resolution - for Health and Social Care workers

Conflict Resolution - NHS CSTF is an online course aligned to the Skills For Health Statutory and Mandatory Training (SMT) requirements and learning outcomes for Conflict Resolution for UK Core Skills Training Framework (UK CSTF).

Why training in Conflict Resolution is necessary

Attacks and physical assaults against care and NHS staff in England have always been a problem but evidence shows there has been an increase in attacks on staff including emergency workers.

The 2021 NHS Staff survey, which received nearly 600,000 responses from 220 NHS trusts, found that:

• 14.3% of NHS staff have experienced at least one incident of physical violence from patients, service users, relatives or other members of the public in the last 12 months. In the ambulance sector, our paramedics have experienced a much higher volume of abuse (31.4%).
• The impact on staff is significant, with violent attacks contributing to 46.8% of staff feeling unwell as a result of work-related stress in the last 12 months, with 31.1% of these staff said to be thinking about leaving the organisation or the profession altogether.

Currently, in 2022, the Crown Prosecution Service (CPS) is prosecuting everyday, at least 50 assaults against emergency workers. However, this number does not reflect the true scale of the problem, as not all incidents against staff get prosecuted.

It is essential that all staff feel safe whilst at work. Violent behaviour can have an adverse personal effect on staff and it can impact negatively on the standards of patient care.

This course describes the impact that violence and aggression can have on an individual and steps that can be taken to avoid conflict.

Course Overview and Learning Objectives

• List the most common causes of conflict
• Describe the different types of assault, why they occur and the most appropriate type of intervention
• Explain the different types of communication and the impact they can have in a conflict situation
• Recognise different types of behaviour patterns
• Explain the importance of keeping a safe distance in conflict situations
• Explain the use of ‘reasonable force’ as described in law and its limitations and requirements
• Identify the range of support, both short and long term, available to those affected by a violent incident
• Explain the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this
• Identify and signpost support mechanisms within your organisation

Course Progression:

After completing this course, the learner can progress to other courses such as:

• level 2 nvq health and social care
• level 3 nvq health and social care
• level 4 nvq health and social care
• rqf health and social care
• Level 5 Diploma in Health & Social Care
• level 5 nvq health and social care
• qcf level 2 health and social care
• Level 7 Diploma in Health and Social Care Management
• Level 5 Certificate in Management for Health and Social Care
• qcf level 3 health and social care

Courses For Jobs Ltd provides learning bundles and short nvq courses from Level 2 to Level 5, for learners to gain the relevant knowledge and skills for care jobs in the UK.

Apart from courses, learners can also progress to qualifications:

Our learners have access to Ofqual-recognised qualifications for care jobs in England, as follows:

• Level 2 Certificate in Preparing to work in Adult Social Care (RQF) - new to care
• Level 2 Diploma in Care (RQF) - already working in care
• Level 3 Certificate in Preparing to work in Adult Social Care (RQF) - career changers
• Level 3 Diploma in Adult Care (RQF) - Senior Care Assistants, Personal Assistants
• Level 3 Diploma in Team Leading and Supervision (RQF) - for team leaders, supervisors, and aspiring managers
• Level 4 Diploma in Adult Care (RQF) - Specialist practitioners, Senior Personal Assistants
• Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) - for aspiring managers, Deputy Managers, and new Care Managers
• Level 5 Diploma in Leadership and Management for Adult Care (RQF) - for existing managers and those wanting to register with CQC.

Our Alumni and existing learners get at least 20% discounts off the list price for their next courses.

Certificate of completion

Digital certificate - Included

Course content and what you will learn

Overview of NHS CSTF Conflict Resolution Level 1

Definition and Common Causes of conflict

Assault

Avoiding conflict

Communication breakdown

Attitude and Behavioural Cycle

De-escalation

Lone Workers

Conflict Pyramid

Conflict Models

Risk Assessment

Personal Space

Dealing with a Conflict Situation

Support Following a Violent Incident

Your Personal Safety

Course Summary

UK CSTF Conflict Resolution eAssessment

By making your payment through this site, you are indicating that YOU HAVE FULLY READ THIS COURSE INFORMATION, UNDERSTOOD, AND AGREED to our Terms and Conditions, our Fee Structures, and our delivery style as detailed in this Course Information.

Everyone who works in any area of health and social care, including:

• Care Assistants and Support workers
• Health Care workers including Nurses, Doctors, Ambulance services, clinical and non-clinical workers
• Social Care Workers including Councils, Carers and Care assistants
• Youth workers including activity leaders, passenger transport services and volunteers

All staff in a customer facing role in any sector, including hospitality and retail.

Access to an internet-enabled device.

Ability to undertake an online course.

On completion, learners will be more confident in successfully managing conflict situations.

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