reed.co.uk Courses

Header

Conflict Resolution: Dealing With Difficult People

Online based course with study materials, tutor support and certificate included.


Churchill Square Training and Development

Summary

Price
£39 inc VAT
Study method
Online, self-paced
Duration
4 Hours
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

3 students purchased this course

Add to basket or enquire

Overview

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.

FREE Self Study Guide in PDF format to accompany the course and enable you to refer back to the content in the future.

Description

What Will Students Learn?

  • Recognise how your own attitudes and actions impact others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

What Topics are Covered?

  • Conflict as communication
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • Dealing with anger (yours and others)
  • Dealing with problems
  • The three step conflict resolution model
  • Changing yourself
  • Why don’t people do what they are supposed to?
  • De-stress options to use when things get ugly

Who is this course for?

For people who want to turn difficult situations into opportunities for growth.

Requirements

No requirements for this course

Questions and answers

Currently there are no Q&As for this course.Be the first to ask a question.

Rating and reviews

There haven't been any reviews for this course yet.

Leave a review

Modals