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Conflict Resolution Course
Inspire London College Ltd

Conflict Resolution in the Workplace by CPD | Free PDF Certificate | Video based Learning |

Summary

Price
£28 inc VAT
Study method
Online
Course format
Video
Duration
2 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Conflict Resolution in the Workplace - £29
  • Conflict Resolution - £55
Assessment details
  • Quiz based assessment (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Conflict resolution is not as unusual as one believes. It is an inevitable part of the Workplace, although it can be challenging to overcome. Corporate politics and interpersonal conflicts can get in the way of productivity, undermine morale, and cause a lot of stress. Moreover, conflict in the Workplace is costly. The British Union estimates that the cost comes out to about £33 billion each year. Leaders spend about 20% of their time on resolving conflict. They also suffer intangible consequences like reduced loyalty or commitment.

When conflict arises, it impacts people's ability to work effectively, can damage the reputation of employers, and create barriers that stop business growth. Yet, instead of focusing on the company's important goals, the top management spends a quarter of their time dealing with conflict. This is a huge issue and one that will need to be addressed. If you are interested in learning more about Conflict Resolution in the Workplace or how you can use Conflict Resolution techniques at work, this course will be an excellent resource for you.

Our team experts made this conflict resolution course of resolving these conflict issues in a work environment, which will help you understand the basic concepts and apply them in a real-life situation. The conflict resolution in the workplace course provides a comprehensive understanding of conflict, examining how conflict manifests itself in the Workplace. In addition, it will explore the various responses to conflict that range from avoidance to accommodating or cooperative responses.

This conflict resolution in the workplace course is about how to manage conflict within your team. It has units on identifying the sources of conflict, different ways to deal with it, and assertiveness for making the situation better.

In this Conflict Resolution in the Workplace course, you will discover:

  • What is conflict resolution?
  • Why do managers need to know when to step in when conflicts arise
  • Some of the most common conflict types in the Workplace and how you can avoid or resolve them.

Our video training Conflict resolution in the workplace course is designed for managerial staff, supervisors, managers, and team leaders who face these conflicts. The purpose of this conflict resolution in the workplace course is to prevent clashes from developing into full-blown confrontations so that they never reach the point where they turn physical or escalate beyond what could be repaired with one conversation. The Conflict Resolution in the workplace course contains 45 minutes of high-quality video training. You can learn anywhere in the world of digital video. All you need is an internet connection and your device.

Certificates

Conflict Resolution in the Workplace

Digital certificate - £29

Conflict Resolution

Hard copy certificate - £55

Assessment details

Quiz based assessment

Included in course price

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

The conflict resolution in the workplace course provides a comprehensive understanding of conflict, examining how conflict manifests itself in the Workplace. In addition, it will explore the various responses to conflict that range from avoidance to accommodating or cooperative responses.

This conflict resolution course is about how to manage conflict within your team. It has units on identifying the sources of conflict, different ways to deal with it, and assertiveness to improve the situation.

  • Module 1: The Causes and Symptoms of Conflict at Work
  • Module 2: Resolving Conflict
  • Module 3: The Five Conflict Modes
  • Module 4: Using the Modes
  • Module 5: Assertiveness
  • Module 6: Making Positive Outcomes

DURATION

The duration of the conflict resolution course content is 45 Minutes; it does not include the time taken to read, analyse and attempt the quiz or conduct any other research.

Learners can access the Learning Platform 24/7. The period to complete the course depends on the learner’s pace and the time dedicated to training. Though the course is self-paced, the learner will be given a maximum period of 12 Months from the date of enrolment. Learners may request for an extension, but ILC holds the right to close/lock the course after the completion of 12 Months.

ASSESSMENT

After successful enrolment, the learner will access the Learning Platform, where the training material is available. The training is in video format, and each module has many videos.

3-5 Multiple Choice Questions follow each module. You will have the option to review the video content as often as you like and submit the test once you are satisfied with the answers. The minimum pass score is 70%, and you will have 3 attempts to pass the test for each module. But, if you cannot pass in three attempts, you can request 3 more attempts for all modules, after which all modules will be locked.

ACCREDITATION

The courses offered by Inspire London College are approved and accredited by The CPD Certification Services and different organisations in specific fields, including IIRSM (International Institute of Risk and Safety Management), IATP (Independent Asbestos Training Providers), and IFE (Institution of Fire Engineers).

CERTIFICATION

There are two options for a certificate of completion:

OPTION 1

After the assessment is completed, the ‘Get Your Certificate’ button will become available. Learners can use this to download a free conflict resolution certificate in PDF format.

  • Certificate of Completion(PDF format) = Free of Cost
  • Certificate of Completion(Hardcopy) = £15

OPTION 2

You can also get CPD Accredited Certificate from Inspire London College along with a transcript either in PDF format or Hardcopy.

CPD Accredited Certificate of Completion along with Transcript (PDF format) = £29

CPD Accredited Certificate of Completion along with Transcript (Hardcopy) £40+ Postal charges £15 = £55

Who is this course for?

Also this conflict resolution course, without any prior knowledge of Conflict Resolution, the learners can take this training course, and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Conflict Resolution can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.

Requirements

  • Good knowledge of the English Language
  • Good understanding of ICT

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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