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Conflict Resolution & Breakaway

Palmer Training Academy

Summary

Price
£75 inc VAT
Or £25.00/mo. for 3 months...
Study method
Classroom
Duration
1 day · Full-time
Qualification
Agile Foundation Certificate
Awarded by PTA

Location & dates

Location

Address
Palmer House
Somersham Road, Bramford
IPSWICH
Suffolk
IP84NN
United Kingdom
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Overview

Course Code: T15

This course provides you with an overview of different types of work place conflict, it also highlights reasons behind challenging behaviours and how to undertake and implement risk assessments.

Description

Areas Covered on This Course

  • What is challenging behaviour and the definition of work place violence?
  • Who presents with challenging behaviour?
  • Risk reduction responses, risk assessments, policies and procedures.
  • Behavioural strategies, types of behaviour, triggers and inhibitors.
  • Communication, body language, blocks to communication.
  • Prevention, protecting yourself, defusing and calming.
  • Reporting and recording.
  • Evaluation of performance

Venue Choice

  • The course is conducted in an appropriate setting either in our own training facilities at Palmer House, in a suitable venue of the candidate’s choice or alternatively you could be added to one of our open courses run at a designated venue
  • Own venues must be suitable training area free from distractions where possible and an area for practising activities must be available

Course Materials

  • Includes Manuals/Worksheets and Certificates

Book Your Place Now

  • For great discounts on group bookings please contact our office

Who is this course for?

The course is aimed towards everyone within a working environment where behavioural issues need to be addressed and understood.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

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A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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