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Conflict Resolution and Negotiation Skills for Managers
Training Express Ltd

Updated 2026 | 40 Modules Instructor Lead Video Classes | FREE PDF & Hard Copy Certificate | Lifetime Access

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
41 Videos (with subtitles and transcripts) and 2 PDFs
Duration
2.1 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Welcome to Conflict Resolution and Negotiation Skills for Managers., I will take you through a complete and structured journey into understanding and managing conflict effectively in a managerial role. In Conflict Resolution and Negotiation Skills for Managers, we will begin by examining the foundations of conflict—what it is, where it originates, and how it impacts teams and leadership. You will learn how to identify the root causes of conflict, assess your own conflict style, and select the most appropriate resolution techniques based on specific workplace scenarios.

Throughout the course, I will guide you through essential models such as the Interest-Based Relational (IBR) approach and the Win-Win Negotiation model. You will gain practical tools for handling difficult conversations, de-escalating tense situations, and navigating power dynamics and cultural differences. We will also cover advanced topics including ethical negotiation, alternative dispute resolution, and team-focused conflict transformation.

This course is designed to build your confidence and capability in managing conflict and negotiation processes with clarity, control, and consistency.

Learning Outcomes:

  • Understand conflict resolution and negotiation skills for managers.
  • Learn various types and causes of workplace conflict.
  • Explore conflict styles and effective response strategies.
  • Apply conflict resolution models to different situations.
  • Manage negotiations and power dynamics with confidence.
  • Use communication in conflict resolution and negotiation settings.

Key Features :

  • Certified by CPD
  • Top-notch video lessons
  • FREE PDF & Hard Copy Certificate
  • Entirely online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, and smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 41 Videos (with subtitles and transcripts) and 2 PDFs

Duration: 2h and 4m

    • 1: 1._Module_1_Conflict_resolution_and_negotiation_edited__HD 720p_LOW_FR30 Preview 06:18
    • 2: 2.1.1_Negotiation_edited__HD 720p_LOW_FR30 00:41
    • 3: 3._1.2_Importance_in_professional_settings_edited__HD 720p_LOW_FR30 03:43
    • 4: 4.1.3_Conclusion_edited__HD 720p_LOW_FR30 00:42
    • 5: 5._Module_2_Understanding_conflict_edited__HD 720p_LOW_FR30 02:45
    • 6: 6._2.1_Types_of_conflict_edited__HD 720p_LOW_FR30 02:32
    • 7: 7._2.2_Causes_of_conflict_edited__HD 720p_LOW_FR30 03:18
    • 8: 8.2.3_Conflict_styles_edited__HD 720p_LOW_FR30 05:32
    • 9: 9.2.4_Conflict_responses_edited__HD 720p_LOW_FR30 02:50
    • 10: 10.2.5_Choosing_effective_conflict_style_edited__HD 720p_LOW_FR30 02:47
    • 11: 11.2.6_Conclusion_edited__HD 720p_LOW_FR30 00:41
    • 12: 12._Module_3_Conflict_resolution_models_edited__HD 720p_LOW_FR30 00:41
    • 13: 13.3.1_Thomas_Kilmann_Conflict_mode_instrument_edited__HD 720p_LOW_FR30 00:41
    • 14: 14.3.2_IBR_Conflict_resolution_model_edited__HD 720p_LOW_FR30 00:41
    • 15: 15.3.3_Win_win_negotiation_model_edited__HD 720p_LOW_FR30 00:41
    • 16: 16.3.4_Conflict_transformation_model_edited__HD 720p_LOW_FR30 00:41
    • 17: 17.3.5_Four_step_conflict_resolution_model_edited__HD 720p_LOW_FR30 00:41
    • 18: 18.3.8_Steps_in_collaborative_problem_solving_edited__HD 720p_LOW_FR30 00:41
    • 19: 19.3.7_Strategies_for_effective_collaborative_problem_solving_edited__HD 720p_LO 03:31
    • 20: 20.3.8_Benefits_of_collaborative_problem_solving_edited__HD 720p_LOW_FR30_(1) 03:39
    • 21: 21.3.9_Conclusion_edited__HD 720p_LOW_FR30 01:17
    • 22: 22.Module_4_Communication_skills_for_conflict_resolution_edited__HD 720p_LOW_FR3 10:04
    • 23: 23.4.1_Conclusion_edited__HD 720p_LOW_FR30 00:45
    • 24: 24.Module_5_Conflict_management_strategies_edited__HD 720p_LOW_FR30 06:30
    • 25: 25.5.1_Conclusion_edited__HD 720p_LOW_FR30 00:24
    • 26: 26.Module_6_Negotiation_strategies_and_techniques_edited__HD 720p_LOW_FR30 02:52
    • 27: 27.6.1_Post_negotiation_follow_up_edited__HD 720p_LOW_FR30 02:46
    • 28: 28.6.2_Conclusion_edited__HD 720p_LOW_FR30 00:33
    • 29: 29._Module_7_Power_dynamics_in_negotiation_edited__HD 720p_LOW_FR30 05:03
    • 30: 30.7.1_Strategies_for_managing_power_dynamics_edited__HD 720p_LOW_FR30 01:40
    • 31: 31.7.2_Conclusion_edited__HD 720p_LOW_FR30 00:47
    • 32: 32.Module_8_Ethical_consideration_in_negotiation_edited__HD 720p_LOW_FR30 08:04
    • 33: 33.8.1_Conclusion_edited__HD 720p_LOW_FR30 00:56
    • 34: 34.Module_9_Cross_cultural_negotiation_edited__HD 720p_LOW_FR30 05:26
    • 35: 35._9.1_Conclusion_edited__HD 720p_LOW_FR30 00:45
    • 36: 36.Module_10_Mediation_and_Alternative_Dispute_Resolution_edited__HD 720p_LOW_FR 11:14
    • 37: 37.10.1_Conclusion_edited__HD 720p_LOW_FR30 00:49
    • 38: 38.Module_11_Conflict_resolution_in_teams_and_organizations_edited__HD 720p_LOW_ 08:51
    • 39: 39.11.1_Conclusion_edited__HD 720p_LOW_FR30 00:41
    • 40: 40.Module_12_Real_world_applications_and_case_studies_edited__HD 720p_LOW_FR30 06:52
    • 41: 41.12.1_Conclusion_edited__HD 720p_LOW_FR30 01:02
    • 42: Leave a Review 01:00
    • 43: CPD Certificate 01:00

Course media

Description

Course Curriculum:

  • Module 01: Introduction to Conflict and Negotiation
  • Module 02: Defining Key Terms and Concepts
  • Module 03: Significance in Workplace and Leadership Contexts
  • Module 04: Sources and Root Causes of Conflict
  • Module 05: Categories and Types of Conflict
  • Module 06: Personal and Cultural Influences on Conflict
  • Module 07: Behavioral Styles in Conflict Situations
  • Module 08: Assessing Your Own Conflict Style
  • Module 09: Effective Style Selection Based on Scenarios
  • Module 10: Understanding Conflict Escalation and De-escalation
  • Module 11: Foundations of Conflict Resolution Models
  • Module 12: The Interest-Based Relational (IBR) Approach
  • Module 13: Using the Win-Win Negotiation Model
  • Module 14: Principles of Conflict Transformation
  • Module 15: Applying the Four-Step Resolution Process
  • Module 16: Problem-Solving Techniques for Groups
  • Module 17: Stages of Collaborative Decision-Making
  • Module 18: Overcoming Barriers in Team Problem Solving
  • Module 19: Advantages of Joint Conflict Resolution
  • Module 20: Communication Skills for High-Stakes Conversations
  • Module 21: Active Listening and Emotional Intelligence
  • Module 22: Using Assertive and Respectful Language
  • Module 23: Managing Difficult Conversations Constructively
  • Module 24: Preventive Conflict Management Strategies
  • Module 25: Tactical Planning in Negotiation
  • Module 26: Bargaining Techniques and Influence Tools
  • Module 27: Handling Post-Negotiation Outcomes
  • Module 28: Power Structures and Influence in Negotiation
  • Module 29: Neutralizing Power Imbalances Tactfully
  • Module 30: Ethical Principles in Conflict Navigation
  • Module 31: Recognizing and Avoiding Manipulation
  • Module 32: Negotiating Across Cultures and Borders
  • Module 33: Cultural Sensitivity and Adaptability
  • Module 34: Alternative Dispute Resolution (ADR) Methods
  • Module 35: The Role and Process of Mediation
  • Module 36: Conflict Resolution Within Organizations
  • Module 37: Building Conflict-Resilient Teams
  • Module 38: Evaluating Conflict Outcomes and Impacts
  • Module 39: Case Studies: Real-World Conflict Scenarios
  • Module 40: Course Wrap-Up and Final Reflections

Certification

Once you’ve successfully completed your Conflict Resolution & Negotiation Skills for Managers Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £5.99). Our Conflict Resolution & Negotiation Skills for Managers Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

  • Managers handling workplace conflict and team disputes.
  • Supervisors aiming to improve negotiation skills.
  • HR staff involved in employee relations.
  • Team leaders working with diverse groups.
  • Individuals managing cross-cultural or organisational conflict.

Career path

  • Conflict Resolution Officer
  • Human Resources Manager
  • Team Leader
  • Negotiation Coordinator
  • Workplace Mediator
  • Organisational Development Consultant

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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