Conflict Management with Emotional Intelligence

Skill Success


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£29 inc VAT (was £157)
Offer ends 21 November 2019
Study method
Online, self-paced
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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In this course, you will learn to understand what the conflict is about and how people react to conflict, recognize why some conflict is to be expected and why it is a part of healthy relationships, know how to use emotional intelligence to resolve conflict and build emotional bonds and much more. By taking this course now, you will have the knowledge about conflict management with emotional intelligence.

Benefits of taking this course include:

  • Unlimited and lifetime access to the course
  • Learn the course at your own pace
  • Course can be accessed on any platform
  • 24/7 Customer support

Course media


Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.

If something exists and more than one person wants or needs it, there is a potential for conflict to occur.
Conflict occurs all the time – at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict.

Some disagreement and conflict is inevitable as this is where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed. This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Negotiating and resolving conflict requires good use of emotional intelligence – your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening. Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode/style that you prefer to use in conflict situations.

The course, also, covers flexibility and how you use behavioral preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict. This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It complements other courses that explore emotional intelligence in more depth.

You’ll receive all the information that you need and will be coached using loads of practical hints that you can use straight away. The course is made up of a series of lectures and contains comprehensive course notes. There are a series of interactive exercises that involve some activity with other people and some reflection.

Conflict Management with Emotional Intelligence course will cover the following topics:

Topic 1 - Introduction

  • About Your Instructor
  • Conflict Resolution: Objectives

Topic 2 - What Is Conflict?

  • What Is Conflict?
  • The Issue Of Conflict
  • Conflict And Trust

Topic 3 - Practical Activity: Exploring Conflict

  • Practical Activity: Exploring Conflict

Topic 4 - Emotional Intelligence And Conflict

  • The Emotional Intelligence Cycle
  • Communication
  • Responses To Emotional Situations
  • Emotions In Conflict
  • The Cycle Of Behavior
  • Managing Fight And Flight Behavior
  • Ideal Interactions

Topic 5 - The Chimp Paradox

  • The Chimp Paradox
  • The Brain And The Chimp Paradox
  • Basic Anatomy Of The Brain
  • What Basically Drives The Chimp
  • How The Chimp Works
  • The Computer
  • Emotions And Higher Order State

Topic 6 - Practical Activity: Chimp Reactions And Human Emotions

  • Practical Activity: The Chimp Paradox

Topic 7 - Modes Of Conflict

  • The Thomas Kilmann Model Of Conflict
  • Compromising
  • Competing
  • Collaborating
  • Avoiding
  • Accommodating
  • Basic Skills In Conflict Resolution

Topic 8 - Practical Activity: Assess Your Preferred Conflict Mode

  • Thomas Kilmann Conflict Mode Questionnaire

Topic 9 - Flexibility

  • Flexibility: Objectives
  • Flexibility Preferences
  • Planning And Spontaneous Types
  • How To Be More Flexible
  • Working With Change
  • Flexibility: Review

Topic 10 - Practical Activity: Flexibility

  • Practical Activity: Flexibility

Topic 11 - Toxic Situations

  • Toxic Situations: Objectives
  • Toxic Situations: The Caustic Opener And Mind-Reading
  • Toxic Situations: Everyone. Forever. And That’s You All Over
  • Toxic Situations: The Blame Game And Exaggerate? Me?
  • Toxic Situations: You Say Tomato And Yesterday’s Hangover
  • Toxic Situations: What I Mean, Not What I Say And Irreconcilable Differences
  • Further Methods Of Resolving Conflict
  • Toxic Situations: Review

Topic 12 - Practical Activity: Toxic Situations

  • Practical Activity: Toxic Situations

Topic 13 - Ways To Resolve Conflict

  • The Agreement Box
  • The Use Of Words
  • Inflection And Intonation
  • Third Party Intervention
  • Working To Resolve Conflict
  • Conflict Resolution: Review

Who is this course for?

This course is designed for anyone who is interested in learning about conflict management with emotional intelligence.


No prior knowledge is required to take this course.

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