Skip to content
  1. Online
  2. Management
  3. Conflict management
Conflict Management Skills cover image

Conflict Management Skills
Skills Boost

Special Offer | Free PDF Certificate | 100% Pass Rate | Lifetime Access | Money Back Guarantee | 24/7 Tutor Support

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
1 Video (with subtitles and transcript), 5 PDFs and 1 Quiz
Duration
1.6 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Conflict Management Skills (included in price)
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

Conflict Management Skills

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

Master the art of resolving disputes with our Conflict Management Skills course, designed to equip professionals with effective strategies to handle workplace and interpersonal conflicts. Understanding how to manage conflict constructively improves team dynamics, boosts productivity, and fosters a positive work environment.

This comprehensive course covers essential conflict resolution techniques, emotional intelligence, negotiation skills, communication strategies, and stress management. You’ll learn to identify sources of conflict, mediate disputes, and implement solutions that promote collaboration and understanding.

Ideal for managers, team leaders, HR professionals, and anyone looking to improve their ability to manage disagreements, this conflict management training offers practical tools to turn challenging situations into opportunities for growth.

Delivered online with flexible, self-paced learning, this course fits around your busy schedule while providing real-world examples and interactive exercises to build confidence in conflict resolution.

Take control of conflicts and transform your workplace relationships by enrolling in this essential conflict management course today.

Key Highlights of the Conflict Management Skills Course

  • Free instant e-Certificate upon successful completion
  • 24/7 expert tutor support available
  • No hidden fees or extra charges
  • Lifetime access to all course materials
  • 100% satisfaction guarantee for a quality learning experience

Certificates

Assessment details

Conflict Management Skills

Included in course price

Curriculum

This course contains

Format: 1 Video (with subtitles and transcript), 5 PDFs and 1 Quiz

Duration: 1h and 39m

Description

Conflict Management Skills

Our Conflict Management Skills course teaches practical methods to effectively manage and resolve conflicts in professional settings. You’ll explore negotiation strategies, emotional intelligence, communication skills, and mediation techniques to handle disagreements constructively.

Perfect for managers, HR professionals, team leaders, and customer service staff, this online course provides flexible learning to develop your conflict resolution skills and foster a harmonious work environment.

Upon completion, you’ll receive a PDF certificate, demonstrating your competence in conflict management to employers.

Course Curriculum of Conflict Management Skills

Module 1: Conflict Prevention and Control

  • Conflict is Unavoidable
  • Conflict is Disruptive and/or Destructive
  • The Benefits of Conflict
  • Realistic and Nonrealistic Conflict
  • Personal Conflict Prevention and Control Methods
  • Group/Organisational Prevention and Control Methods

Module 2: Handling the Emotional Components of Conflict

  • Focus on the Emotions First
  • The Conflict Resolution Method
  • The Conflict Resolution Method in Action
  • Four Ways to Use the Conflict Resolution Method
  • Preparation for the Encounter
  • Evaluating the Conflict
  • Expected Outcomes of the Conflict Resolution Method

Module 3: Collaborative Problem Solving: Seeking an Elegant Solution

  • Three Kinds of Conflict
  • Alternatives to Collaborative Problem Solving
  • Seeking an Elegant Solution Through Collaborative Problem Solving
  • Six Steps of the Collaborative Problem-Solving Method
  • What This Problem-Solving Method Communicates
  • Collaborative Problem-Solving in Action
  • Handling the Crucial Preliminaries
  • What Do I Do When Collaborative Problem Solving Does not Work?
  • Applications of Collaborative Problem Solving

Module 4: Three Essentials for Effective Communication

  • In Communication, Skills Alone Are Insufficient
  • Genuineness
  • Non Possessive Love
  • Empathy
  • Implementation of the Core Attitudes

Certificate of Achievement – Conflict Management Skills Course

Upon successful completion of the Conflict Management Skills course, you will be awarded a Certificate of Achievement recognising your expertise in managing and resolving conflicts effectively.

You’ll be pleased to know that your professionally formatted PDF certificate is completely free, ready to enhance your CV, LinkedIn profile, or professional portfolio.

Who is this course for?

Conflict Management Skills

Anyone who wants to enhance their knowledge and skills can enrol in this Conflict Management Skills course, including students, recent graduates, and job seekers.

Requirements

Conflict Management Skills

Anyone who is interested in Conflict Management Skills is welcome to enrol in this Conflict Management Skills course.

Career path

Conflict Management Skills

You can utilise our Conflict Management Skills course to help you land the position in the job you desire.

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: Zopa Bank, Level 12, 20 Water Street, Canary Wharf, London E14 5GX. VAT Number 281765280.