Conflict Management CPD Course

CPD Online College

Conflict can occur in any workplace; it is a natural part of working with people with different personalities and different role responsibilities. Conflict can occur between individuals, groups of people, different teams or departments, management and staff or between customers or service users and the organisation.

As our working environment and working relationships have a significant impact on our wellbeing, as well as impacting on overall organisational performance, it is important that any conflict is managed and resolved effectively.

Anyone who works with people as part of their role may, at some point, risk encountering conflict, as it is a natural part of any workplace. How to manage these situations effectively is an important business and life skill that can prevent these situations from escalating.

The best way to resolve conflicts is to prevent them from happening in the first place, you will explore how you can prevent conflict from occurring in the workplace, including staff training and changing workplace layout.

In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.

You will earn 3 CPD points on completion of the course, this course will take around 3 hours to complete and the certificate will last for two years.

• Fully CPD registered
• Completed online with instant downloadable certificate
• Fully printed certificate posted next day
• Complete the online multiple choice assessment as many times as you need to pass

Units Covered

• Unit 1 – Introduction to Conflict Management – In the first unit of our conflict management course, you will explore what conflict is, the types of conflict, signs of conflict, who is at risk and the consequences of conflict. You will also learn why conflict management training is important.
• Unit 2 – How to Minimise Conflict in the Workplace – In this unit you will learn ways to minimise conflict, including a conflict risk assessment and the 6-step process for carrying out a risk assessment. You will also learn employer and employee duties when it comes to conflict.
• Unit 3 – Preventing Conflict in the Workplace – This unit will explore the best ways to resolve conflict, including behavioural changes, preventative procedures, staff training, changing job roles/design/ hours, having one-to-ones and seeking professional help.
• Unit 4 – How to Handle Conflict in the Workplace – In the final unit of our conflict management course, you will learn how you can handle conflict, including informal discussions, dealing with confrontation, intervening, mediation and reporting and recording incidents.

Suitable for anyone, including employees, team leaders, managers, and HR professionals, who want to learn more about conflict in the workplace.

You are required to complete a multiple choice quiz at the end of the course, you must achieve 80% or above to pass, if you don't pass first time, you can re-take as many times as you need to pass.

Suitable for anyone, including employees, team leaders, managers, and HR professionals, who want to learn more about conflict in the workplace.