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Conflict Management Course

Advanced Diploma Level 7 |*FREE PDF Certificate* | 150 CPD Points | Creative Thinking & Strategic Planning FREE Course

Staff Training Solutions


£12 inc VAT
Study method
Online, self-paced
620 hours
No formal qualification
150 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

27 students purchased this course

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Conflict Management

*** 3 Courses Bundle***

Diploma in Conflict Management Level 7. CPD Accredited Conflict Management Certificate with 150 CPD points available without extra study. This Conflict Management course comes with easy to understand e-learning study materials.

**FREE Strategic Planning Course **FREE Creative Thinking Course**

This Conflict Management Course, is delivered over four in-depth modules. Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.

Learning Objectives

  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance
  • Describe what workplace violence is
  • Identify some warning signs of violence
  • Apply the cycle of anger
  • Describe what diversity and its related terms mean
  • Explain how changes in the world have affected you and your view
  • Identify your stereotypes

Conflict Management

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. accredited certificate from a registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

** 2 Free Gifts included in this Conflict Management Course **

***FREE Creative Thinking Course in Conflict Management Course***

This Free Creative Thinking course covers the following topics:

  • Understanding Creativity and Innovation
  • Creativity and Innovation in Business
  • Individual and Group Techniques for Creativity
  • Encouraging Creativity in a Team
  • Plus more

***FREE Strategic Planning Course in Project Management***

This Free Strategic Planning course covers the following:

  • Pyramid Structure
  • Identifying Our Values
  • Creating Value Statements
  • Designing Our Vision
  • Defining Your Mission Statement
  • Performing a SWOT Analysis
  • Setting Goals
  • Goals with SPIRIT
  • Assigning Roles, Responsibilities, and Accountabilities
  • Establishing Priorities
  • Problem Solving in Action
  • Gathering Support
  • Making the Change

***This offer ends soon***



150 CPD hours / points
Accredited by The CPD Standards Office

Course media


Conflict Management

Course Syllabus

This Conflict Management Course Consists of the following units:

Unit 1 – Understanding Conflict and its Types

The Conflict Management unit covers the following topics:

  • Defining Conflict
  • Identify the positive and negative aspects of conflict
  • Types of Conflict
  • Open Conflict vs. Hidden Conflict
  • Spontaneous and Reflective Behavior
  • The Johari Window
  • Plus More

Unit 2 – Different Stages of Conflict

The Conflict Management unit covers the following topics:

  • The Five Stages of Conflict
  • Conflict Outcomes
  • Strategies for Dealing with Conflict
  • Conflict Resolution Style Questionnaire
  • The Conflict Grid
  • Plus More

Unit 3 – The Role of Communication in Conflict Management

The Conflict Management unit covers the following topics:

  • The Communication Chain
  • Active Listening Skills
  • Tips for Becoming a Better Listener
  • Paraphrasing Skills
  • Probing Techniques
  • Body Language
  • The Conflict/Opportunity Test
  • Plus More

Unit 4 – Understanding Body Language

The Conflict Management unit covers the following topics:

  • What Do Our Bodies Say?
  • The Signals People Send
  • Gestures

Unit 5-Understanding and Managing Emotions

The Conflict Management unit covers the following topics:

  • The Seven Human Emotions
  • The Emotional Map
  • Setting Your Personal Vision
  • Creating Your Vision Statement
  • Plus More

Unit 6-Strategies for Anger Management

  • About Anger
  • The Five Dimensions of Anger
  • The Costs of Anger
  • What Are Your Anger Pay-Offs?
  • Anger Process
  • Understanding Trigger Thoughts
  • Using an Anger Log
  • Considering Our Ange
  • Is Anger the Best Response?
  • Distorted Thinking
  • Understanding Behavior Types
  • Managing Anger
  • Sanctuary
  • Relaxation Techniques
  • Communication Tips and Tricks
  • Active Listening Skills
  • The Assertive Formula
  • Plus More

Unit 7- Reducing Stress and Avoiding Conflict

The Conflict Management unit covers the following topics:

  • Defining and Identifying Stress
  • Ways to Look at Your Stress
  • What is Stress About?
  • Building a Solid Foundation
  • The "Less Stress" Lessons
  • Mental Strategies
  • The Triple A Approach
  • Stress at Work
  • Stress Inventory
  • Stress Logging
  • Plus More

Unit 8 – Influence & Persuasion

The Conflict Management unit covers the following topics:

  • The unit covers the following topics:
  • Steps in the Persuasion Process
  • Designing Your Message
  • Dealing with Tough Questions
  • Giving Credit
  • Plus More

Unit 9 – Building Trust

The Conflict Management unit covers the following topics:

  • Managing Performance
  • Servant Leadership
  • Onboarding and Orientation
  • Building Trust
  • The Cycle of Trust and Performance
  • Trust Exercise

Unit 10 – Problem Solving Process

The Conflict Management unit covers the following topics:

  • Types of Thinking
  • Consequential Thinking
  • Ethics 101
  • Influence Strategies
  • Managing Relationships
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • A Simple Problem Solving Process
  • Plus More

Unit 11 - Dealing with Difficult People

The Conflict Management unit covers the following topics:

  • Different Stages of Conflict
  • Conflict Management
  • Plus More

Unit 12 – Managing Workplace Anxiety

The Conflict Management unit covers the following topics:

  • Developing a Policy and Program
  • Risk Assessment
  • Hiring Practices
  • Workplace Design
  • Workplace Practices and Procedures
  • Security Systems and Personnel
  • Developing Emergency Response Plans
  • Program Review
  • Developing a Threat Response Process
  • What to Do When Violence Happens
  • Incident Response Checklist
  • Process Application
  • Plus More

Unit 13 – Managing Workplace Violence

The Conflict Management unit covers the following topics:

  • What is Workplace Violence?
  • The Cycle of Violence
  • Understanding the Behavior Wheel
  • The Anger Management Process
  • The Importance of Communication Skills
  • The Assertiveness Formula
  • Questioning Skills
  • Basic Problem Solving Tools
  • Creative Thinking Methods
  • Force Field Analysis
  • Other Ways of Managing Anger
  • Relaxation Techniques
  • Plus More

Unit 14 – Diversity in the Work Place

The Conflict Management unit covers the following topics:

  • Defining Diversity
  • Self-Awareness Inventory
  • Identifying Stereotypes
  • The Cornerstones of Diversity
  • How to Discourage Diversity
  • The STOP Technique
  • Managing for Diversity
  • Dealing with Discrimination

Unit 15 – Conflict Management Process

The Conflict Management unit covers the following topics:

  • Visualizing Conflict
  • Needs and Assumptions Model
  • Conflict Resolution Process
  • Hands-On Steps
  • A Strategy for Conflict Resolution
  • Helping Others through Conflict
  • Setting Norms

Who is this course for?

Conflict Management

Our fully-endorsed Conflict Management Diploma provides invaluable teachings for first-time job-seekers and existing members of the workforce alike. Whether looking to fast-track your progress up the career ladder, secure your first professional position or simply take your existing managerial competencies a step further, an internationally-recognized qualification could make all the difference.

Conflict Management

With a committed support of STS, the leadership career of your dreams could be right at your fingertips!

Conflict Management

We take pride in offering the most accessible and flexible distance learning programmes on the web, open to ambitious candidates on a global basis with guaranteed quality and value for money. Study from home for a recognised qualification in your own time and at your own pace, with the ongoing support of your personally-assigned tutor.

Conflict Management

With no specific prior education or experience required, our courses are open to every candidate with the desire to succeed!


Conflict Management

No particular entry requirement.

Option 1

Conflict Management Diploma QLS Level 7 endorsed by Quality Licence Scheme

Certificate Fee: £170 + postal charges

Option 2

Conflict Management Diploma issued by STS

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£150 + postal charges

*Postage Charges: National £9, International £15

Career path

Conflict Management

This Level 7 Conflict Management could hold the key to the leadership career of your dreams. Typical job titles in Conflict Management including:

  • Team Leader
  • Manager
  • Controller
  • Assistant Manager
  • Executive

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.