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Conflict Management: Conflict Management Training
UK Professional Development Academy LTD

Level 5 Diploma in Workplace Conflict Management l CPD 90 Credits/Points l Quiz based exam

Summary

Price
£19 inc VAT
Study method
Online
Course format
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
90 CPD hours / points
CPD What's this?
Certificates
  • Level 5 Diploma in Workplace Conflict Management - £42
  • Level 5 Diploma in Workplace Conflict Management - £74
Assessment details
  • Quiz Based Assessment (included in price)
Additional info
  • Tutor is available to students
54 students purchased this course

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Overview

Master Conflict Resolution with the Level 5 Conflict Management in the Workplace Diploma

Looking to strengthen your ability to handle workplace conflict with professionalism and confidence? The Level 5 Diploma in Conflict Management in the Workplace, offered by the UK Professional Development Academy (UKPDA), is designed to help you develop critical conflict resolution skills essential in any business environment.

This CPD-accredited course is ideal for professionals seeking to improve team dynamics, manage workplace tensions, and promote a respectful work culture. Whether you're in HR, management, or aspiring to lead, this course provides practical tools to handle challenging interpersonal situations with empathy and authority.

Delivered through easy-to-follow online modules, the programme covers essential topics such as:

  • Conflict resolution strategies and communication techniques

  • Managing workplace anxiety and personal triggers

  • Promoting civility, safety, and respect in professional settings

  • Addressing harassment, workplace diversity, and inclusive practices

  • Navigating the impact of social media in internal conflicts

You’ll explore real-world scenarios, quizzes, and assessments that help reinforce your understanding. By the end of the course, you’ll earn a UKPDA Certificate of Completion, confirming your skills in managing complex workplace issues and strengthening your professional credentials.

This diploma is structured for flexible learning, with no deadlines or age restrictions, so you can start at any time and study at your own pace.

Ready to become a trusted conflict management specialist? Enrol today and take the first step towards a more harmonious and productive workplace.

Certificates

Level 5 Diploma in Workplace Conflict Management

Digital certificate - £42

Level 5 Diploma in Workplace Conflict Management

Hard copy certificate - £74

Hard Copy Certificate (International learners): £79 (including postage)

Assessment details

Quiz Based Assessment

Included in course price

CPD

90 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Course Outline:

To earn a CPD-accredited diploma, a Level 5 Conflict Management learner must complete nine Modules and 90 CPD Credits / Points.

Modules Outline

  • Module 1: Civility in the Workplace
  • Module 2: Managing Workplace Anxiety
  • Module 3: Safety in the Workplace
  • Module 4: Conflict Resolution
  • Module 5: Developing Corporate Behaviour
  • Module 6: Universal Safety Practices
  • Module 7: Workplace Diversity
  • Module 8: Workplace Harassment
  • Module 9: Workplace Violence

Certificate

Upon successfully passing the Conflict Management Course final test, a learner must pay for the CPD Accredited Certificate of Completion in PDF format or hard copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Who is this course for?

Without any prior knowledge of conflict management in the workplace, the learners can take this conflict management training course, and there are no age restrictions. Thus, anyone who is passionate and ambitious about Conflict in the Workplace can take the Conflict Management course. There are no specific admission deadlines, and you can enrol anytime in this Conflict Management course.

Requirements

There are no precise requirements for a Conflict Management Certificate, as no prior knowledge and experience in Conflict Management is required.

Students seeking to enrol for this Conflict Management course should meet the following requirements;

  • Basic knowledge of English Language & Basic Computer Skills
  • Be aged 16 years or above

Career path

After completing the Conflict Management course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant Conflict Management sector.

  • Conflict Resolution
  • Conflict Management

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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