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Conflict Management at Workplace
Cambridge Open Academy

Big Sale Event | CPD Accredited | Updated 2025 | FREE PDF Certs| 100% Pass Rate| 1K+ Enrolment | 24/7 Learner Support

Summary

Price
£25 inc VAT
Study method
Online
Course format
Video
Duration
4 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • PDF Certificate - Free
  • Hardcopy Certificate - £10
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

Conflict Management is a crucial skill for managing interpersonal dynamics and organizational challenges. This course explores theoretical frameworks, focusing on conflict origins and resolution techniques.

Modules like Emotion and Conflict, Creativity Outcomes from Conflict, and The Ethics of Resolution provide strategies for addressing workplace conflict, mediating disagreements, and fostering ethical decision-making.

Learning Outcomes:

  • Understand the foundational principles of Conflict Management and its role in fostering productive relationships.
  • Identify the root causes and psychological origins of disputes in personal and professional contexts.
  • Analyse the role of emotions in escalating or de-escalating conflicts and strategies to maintain objectivity.
  • Evaluate decision-making frameworks to navigate disputes with clarity and fairness.
  • Develop resolutionary thinking to transform adversarial situations into collaborative opportunities.
  • Apply ethical guidelines and creative approaches to resolve group conflicts effectively.

Key Features & Benefits:

  • Learn from experts in the field
  • Gain a comprehensive understanding of Conflict Management
  • Cost-effective Learning
  • Career advancement opportunities
  • Find the proper personal balance

How it works:

  • The course is delivered online, so you can access it from anywhere.
  • It is self-paced, so you can work through it at your own pace.
  • Lifetime access makes your learning period more flexible.

Explore how theoretical knowledge in Conflict Resolution can advance your career while fostering harmonious environments.

Certificates

PDF Certificate

Digital certificate - Included

Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.

Hardcopy Certificate

Hard copy certificate - £10

UK students are required to pay £10 as a delivery fee, while international students have to pay £19.99 for the shipment of a hardcopy certificate to their designated address.

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Elevate your conflict management skills with our engaging Conflict Management course. In dynamic workplaces, mastering conflict management is key to resolving disputes and fostering collaboration. This course explores conflict resolution, delving into the origins of workplace conflict and emotional triggers. Gain theoretical insights into dispute resolution strategies to navigate conflicts confidently, enhancing team harmony and productivity.

Curriculum breakdown:

  • Module 01: Introduction to Conflict Resolution
  • Module 02: Issues and Origin of Conflict
  • Module 03: Emotion And Conflict
  • Module 04: Decision Making In Conflict
  • Module 05: Rising Above the Conflict
  • Module 06: Creativity Outcome From Conflict
  • Module 07: A Conflict Resolution Process
  • Module 08: Essentials of Resolutionary Thinking
  • Module 09: Techniques of Managing Conflict
  • Module 10: A Finer Way of Resolving Conflict
  • Module 11: Approaches for Solving Group Conflict
  • Module 12: The Ethics of Resolution

Our Specialised Delivery Method:

  • Learn by Doing: Interactive activities keep you engaged.
  • Go Mobile: Works on any device, no downloads needed.
  • Easy to Use: Simple design for all learners.
  • Track Progress: Stay motivated with clear progress tracking.
  • Visually Appealing: Enjoyable learning experience.

Who is this course for?

  • Professionals seeking to mitigate workplace conflict and improve team dynamics.
  • Managers and leaders aiming to foster a collaborative organisational culture.
  • HR personnel responsible for mediating employee disputes and grievances.
  • Individuals interested in theoretical strategies for personal or community conflict resolution.

Requirements

Enrolling in conflict resolution course is quite simple!

  • No prior knowledge needed
  • Compatible with any internet-enabled device, including computers, tablets, and smartphones
  • Consistent learning experience
  • Accessible anywhere, anytime
  • No limitations on access
  • Use Wi-Fi or mobile data

Career path

  • HR Manager – £35,000 to £55,000 per year
  • Employee Relations Specialist – £30,000 to £45,000 per year
  • Team Leader – £28,000 to £40,000 per year
  • Organisational Development Consultant – £38,000 to £60,000 per year
  • Conflict Resolution Advisor – £32,000 to £50,000 per year
  • Training & Development Manager – £35,000 to £60,000 per year

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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