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Conflict Management at Work
Learndrive

Instant Access | Get Certified in 2.3 hours | Updated On-demand Video Lesson | No Hidden Fees

Summary

Price
Save 2%
£19 inc VAT (was £19.50)
Offer ends 30 April 2026
Study method
Online, On Demand 
Duration
2.2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
20 students purchased this course

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Overview

Conflict is an inevitable aspect of any workplace, but effective conflict management is crucial for maintaining a harmonious and productive environment. This Conflict Management at Work course provides a comprehensive understanding of conflict management strategies, techniques, and communication skills needed to address conflicts in the workplace. Whether you're a manager, team leader, or an employee looking to enhance your conflict management skills, this course equips you with the tools to manage conflicts effectively.

Learning Outcome:

  1. Understand the nature of workplace conflicts and their impact, thanks to our focus on conflict management principles.
  2. Learn conflict management techniques to prevent and manage conflicts proactively.
  3. Develop effective communication skills specifically tailored for conflict management and resolution.
  4. Gain insights into the role of personality types in conflicts and how conflict management strategies can be adapted accordingly.
  5. Acquire conflict management strategies to handle conflicts in various circumstances.
  6. Learn how to mend relationships and maintain a positive workplace culture through effective conflict management.

Opportunities for the UK Job Market

  • HR Manager: Handle Conflict Management and improve workplace relations; salary range £30,000–£50,000 per annum.

  • Conflict Resolution Specialist: Specialise in resolving workplace disputes; salary range £28,000–£45,000 per annum.

  • Team Leader/Manager: Manage team dynamics and promote conflict-free collaboration; salary range £25,000–£40,000 per annum.

Accreditation:

This Conflict Management Training Course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.

Certificates

Curriculum

13
sections
14
lectures
2h 11m
total

Course media

Description

Course Curriculum:

Module 1: Conflict Management Basics

  • Importance and types of workplace conflict
  • Constructive vs. destructive conflict

Module 2: Conflict Dimensions

  • Causes and stages of workplace conflict
  • Cost and challenges of not managing conflict

Module 3: Preventive Conflict Management

  • Proactive staff management
  • Low-conflict work environment essentials

Module 4: Communication in Conflict Management

  • Role of communication
  • Structuring conversations for resolution

Module 5: Personality and Conflict

  • Personality types and their impact on conflict
  • The Five-Factor Model and conflict management

Module 6: Body Language and Conflict

  • Significance of body language in conflict management
  • Spotting conflicts through cues

Module 7: Conflict Management Strategy

  • Assessment and conflict resolution techniques
  • Diverse workforce conflict management

Module 8: Conflict Handling Techniques

  • Composure in difficult situations
  • Escalation avoidance

Module 9: Post-Conflict Management

  • Reconciliation and relationship rebuilding
  • The power of forgiveness

Module 10: Positive Workplace Culture

  • Role of positive culture in conflict management
  • Fostering and maintaining a positive work environment.

This Conflict Management course is your ultimate guide to handling workplace conflicts effectively.

Who is this course for?

This Conflict Management course is designed for:

  • Managers and team leaders seeking conflict resolution skills.
  • Professionals looking to enhance their communication in conflict scenarios.
  • Individuals aiming to create and maintain a positive work culture.

Requirements

This Conflict Management at Work Training does not have any prerequisites or formal requirements.

Career path

Taking Conflict Management Course will open up a variety of career options for you.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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