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Conflict Management And Crucial Communications


Skill Success

Summary

Price
Save 82%
£29 inc VAT (was £157)
Offer ends 22 November 2019
Study method
Online, self-paced
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Overview

This course includes lifetime access so you can complete the course at your own speed.

This course is designed for those interested to learn the basics of conflict management and crucial communications to deliver difficult messages while making the other person feel respected and appreciated.

Benefits of taking this course include:

  • Unlimited and lifetime access to the course
  • Learn the course at your own pace
  • Course can be accessed on any platform
  • 24/7 Customer support

Course media

Description

In this course you will learn the simple seven-step process that you can use for any difficult conversation, it will also give you a chance to practice and give you real life examples.

Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.

What you’ll learn:

  • Preparing your problem statement
  • Getting into the right state
  • Presenting your problem statement
  • Asking your critical question
  • Listening to the other person
  • Agreeing on next steps
  • Closing the discussion

Who this course is for:

  • Anyone who wants to significantly improve their communication skills. Human beings are all about connection, and yet so often we don't get to connect because even with the best intent in mind, we don't manage to deliver the right messages.

The Conflict Management And Crucial Communications will cover the following topics:

Section 1 - Preparing For Your Conversation

  • Preparing Your Problem Statement
  • Getting Into The Right State

Section 2 - Delivering Your Conversation

  • Presenting Your Problem Statement
  • Asking Your Critical Question
  • Listening To The Other Person
  • Agreeing On Next Steps
  • Finishing The Conversation
  • Conclusion

Section 3 - Bonus Section: Examples

  • Breaking Up With Your Partner
  • Separation Discussion At Work

Section 4 - Bonus Videos

  • How To Detect A When A Conversation Turns Crucial?
  • Providing Feedback Successfully

Who is this course for?

This course is designed for those interested to learn the basics of conflict management and crucial communications to deliver difficult messages while making the other person feel respected and appreciated.

Requirements

No prior knowledge is required to take this course.

Career path

None

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