Conflict management and crucial communications crash course

How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!

In this conflict management and crucial communications course you will learn

• Apply a clear structure to deliver a difficult conversation
• Feel comfortable and assured when they need to have a difficult conversation
• Be certain to deliver difficult messages while making the other person feel respected and appreciated
• Practice their new skill of having difficult conversation
• Resolve long lasting conflicts peacefully and at ease

Reed courses certificate of completion

Digital certificate - Included

• Preparing for your Conversation 14:38

  • 1: Promo Preview 01:11
  • 2: Welcome Preview 00:53
  • 3: Preparing your problem statement 06:01
  • 4: Getting into the right state 06:33

• Delivering your Conversation 21:23

  • 5: Presenting your problem statement 03:57
  • 6: Asking your critical question 02:42
  • 7: Listening to the other person 04:44
  • 8: Agreeing on next steps 03:23
  • 9: Finishing the conversation 02:37
  • 10: Quiz 04:00

• Bonus Section - Examples 18:59

  • 11: Example 1 - breaking up 07:20
  • 12: Example 2 - separation at work 06:36
  • 13: Example 3 - Flatmate discussion 03:03
  • 14: Difficult Conversation Preparation Sheet 02:00

• Bonus Videos 06:50

  • 15: Bonus - Crucial conversations 02:57
  • 16: Bonus - Feedback 03:53

How does this course work?

This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real life examples.

Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.

All you have to do then is share your learnings and successes, and prepare for the next one!

What are the 7 steps?

• Preparing your problem statement
• Getting into the right state
• Presenting your problem statement
• Asking your critical question
• Listening to the other person
• Agreeing on next steps
• Closing the discussion

As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right State in order to deliver the conversations successfully.

• ANYONE who wants to significantly improve their communication skills

It would be preferable if you could think of a specific discussion you would like to have at some point in the future

Currently there are no Q&As for this course. Be the first to ask a question.