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Conflict management and crucial communications crash course
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The 7 steps to make you feel comfortable and prepared for the most difficult conversations you need to have in your life

Summary

Price
£879 inc VAT
Or £73.25/mo. for 12 months...
Study method
Online, On Demand 
Duration
1 hour · Self-paced
Qualification
No formal qualification
Certificates
  • Reed courses certificate of completion - Free
90 students purchased this course

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Overview

How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!

In this conflict management and crucial communications course you will learn

  • Apply a clear structure to deliver a difficult conversation
  • Feel comfortable and assured when they need to have a difficult conversation
  • Be certain to deliver difficult messages while making the other person feel respected and appreciated
  • Practice their new skill of having difficult conversation
  • Resolve long lasting conflicts peacefully and at ease

Certificates

Curriculum

4
sections
16
lectures
1h 2m
total

Course media

Description

How does this course work?

This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real life examples.

Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.

All you have to do then is share your learnings and successes, and prepare for the next one!

What are the 7 steps?

  • Preparing your problem statement
  • Getting into the right state
  • Presenting your problem statement
  • Asking your critical question
  • Listening to the other person
  • Agreeing on next steps
  • Closing the discussion

As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right State in order to deliver the conversations successfully.

Who is this course for?

  • ANYONE who wants to significantly improve their communication skills

Requirements

It would be preferable if you could think of a specific discussion you would like to have at some point in the future

Questions and answers

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Reviews

4.5
Course rating
100%
Service
86%
Content
86%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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