Skip to content
  1. Online
  2. Administration
  3. Receptionist
Conflict Management and Communication Skills for Receptionists cover image

Conflict Management and Communication Skills for Receptionists
Training Express Ltd

CPD approved | Free Certificate from Reed | Free Pdf & Hard Copy Certificate Included | Lifetime Access | 10 CPD Points

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
1.2 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

Ready to boost your role as a Receptionist with expert-level Conflict Management and Communication skills? In today’s fast-paced front desk environments, a Receptionist must master the art of calm, clear Communication and effective Conflict Management. With rising expectations from clients and teams, Receptionists who can handle pressure and prevent disputes are in high demand.

Introducing our “Conflict Management and Communication Skills for Receptionists”—a CPD Accredited course designed to transform how you manage your front desk role. This specialised course focuses on essential techniques every Receptionist needs for effective Conflict Management and confident Communication.

Here’s what you’ll gain from this course:

  • Understand Conflict Management: Learn why Conflict Management is vital for every Receptionist.

  • Improve Communication: Master Communication to prevent misunderstandings before they escalate.

  • Handle Tough Moments: Discover how a Receptionist can manage angry visitors and solve conflicts calmly.

  • Apply Conflict Strategies: Explore real-life Conflict Management strategies tailored for a Receptionist.

  • Advance Communication Tactics: Strengthen your ability to speak clearly, listen actively, and reduce tension.

Whether you’re a new Receptionist or someone experienced, enhancing your Conflict Management and Communication skills can set you apart. This course will help you thrive in tense situations, maintain a positive front desk environment, and deal with any challenge with ease.

Don’t wait—become a more confident Receptionist with expert-level Conflict Management and Communication today. Enrol now and take the first step towards mastering the art of calm in chaos!

Learning Outcomes:

  • Understand basic conflict types receptionists may encounter daily.
  • Learn effective communication to prevent possible misunderstandings.
  • Respond calmly to difficult front desk situations with confidence.
  • Apply conflict resolution methods during workplace confrontations.
  • Identify advanced strategies suited for recurring front desk problems.
  • Improve communication to build positive guest and team relations.

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • FREE PDF + Hardcopy certificate
  • Easy payment method
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • Learn Anytime, Anywhere
  • 24/7 Learning Assistance
  • Best Value Price
  • Discounts on bulk purchases

Enrol now in this course to excel!

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
7
lectures
1h 11m
total

    • 1: Module 01: Introduction to Conflict Resolution for Receptionists 14:02
    • 2: Module 02: Communication Skills for Conflict Prevention 13:58
    • 3: Module 03: Managing Difficult Situations at the Front Desk 14:16
    • 4: Module 04: Conflict Resolution Strategies for Receptionists 14:45
    • 5: Module 05: Advanced Applications 11:51
    • 6: Leave A Review 01:00
    • 7: Certificate 01:00

Description

Course Curriculum:

  • Module 01: Introduction to Conflict Resolution for Receptionists
  • Module 02: Communication Skills for Conflict Prevention
  • Module 03: Managing Difficult Situations at the Front Desk
  • Module 04: Conflict Resolution Strategies for Receptionists
  • Module 05: Advanced Applications

Accreditation

All of our courses are fully accredited, including this Conflict resolution and Decision-making Skills course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Conflict resolution and Decision-making Skills course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

Who is this course for?

This Conflict Management and Communication Skills for Receptionists Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Conflict Management and Communication Skills for Receptionists Course is ideal for:

  • Receptionists wanting to handle difficult conversations more effectively.
  • Customer service staff aiming to improve communication and control.
  • Office assistants managing a front desk in busy environments.
  • Entry-level workers preparing for receptionist or admin roles.
  • Anyone working in a reception area needing better conflict handling.

Requirements

Learners do not require any prior qualifications to enrol on this Conflict Management and Communication Skills for Receptionists Course. You just need to have an interest in Conflict Management and Communication Skills for Receptionists Course.

Career path

After completing this Conflict Management for Receptionist Course you will have a variety of careers to choose from. The following job sectors of Conflict Management for Receptionists Course are:

  • Receptionist - £18K to £28K/year.
  • Front Desk Officer - £20K to £30K/year.
  • Medical Receptionist - £21K to £32K/year.
  • Hotel Receptionist - £18K to £26K/year.
  • Administrative Assistant - £20K to £33K/year.

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.