Skip to content

Conflict Management and Building Relationships
One Education

CPD Certified | Free Completion Certificate | Advanced Lessons | Tutor Support included | Special Price

Summary

Price
£19 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Additional info
  • Tutor is available to students

Overview

cover how to turn disagreements into opportunities for growth with our "Conflict Management and Building Relationships" course. This thorough curriculum provides practical skills for conflict resolution, improving communication, and developing strong, supportive relationships. By delving into the complexities of conflict causes, the influence of words, and the power of empathy, you will develop vital skills for effectively navigating interpersonal issues. Through interesting modules, you'll learn to manage your emotions, take mindful pauses, and accept the necessary efforts for positive results. This course provides you with the tools you need to undertake important inner work, attain self-fulfilment, and enjoy more personal freedom.

What You Will Learn:

  • Introduction to the Course: Gain a solid foundation in conflict management and relationship-building principles.
  • Common Causes of Conflict: Identify and understand the typical sources of conflicts in various settings.
  • Choice of Words: Learn how your language impacts interactions and how to choose words that foster positive dialogue.
  • Empathy and Emotions: Develop the ability to empathise with and manage emotions effectively during conflicts.
  • Effective Conflict Strategies: Explore techniques such as pausing, effort, and inner work to resolve disputes and build stronger relationships.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Description

  • Understand Conflict Dynamics: Learners will explore the root causes of conflicts and learn how different factors contribute to disputes in various settings.
  • Effective Communication Techniques: The course will teach participants how to choose their words wisely to prevent misunderstandings and promote positive interactions.
  • Develop Empathy: Students will learn to see situations from others' perspectives, fostering understanding and reducing tensions.
  • Manage Emotions: The course will provide strategies for managing emotions during conflicts, helping learners to remain calm and composed.
  • Practice Self-Reflection: Participants will be encouraged to engage in inner work, understanding their own triggers and reactions to better handle conflicts.
  • Build Stronger Relationships: By the end of the course, learners will have the tools to resolve conflicts constructively, leading to stronger and more fulfilling relationships.

Course Curriculum:

  • Module 01: Introduction To The Course
  • Module 02: Common Causes Of Conflict
  • Module 03: Choice Of Words
  • Module 04: Empathy
  • Module 05: Emotions
  • Module 06: Pause
  • Module 07: Effort
  • Module 08: Necessity
  • Module 09: Inner Work
  • Module 10: Self Fulfilment
  • Module 11: Freedom

Who is this course for?

  • Individuals wanting to improve their conflict resolution skills.
  • Team leaders looking to foster better workplace relationships.
  • Managers aim to reduce tension among team members.
  • Those interested in personal growth and self-fulfilment.
  • People seeking to understand the emotional aspects of conflicts.

Requirements


To enrol in the "Conflict Management and Building Relationships" course, participants should have basic communication skills and a willingness to engage in self-reflection. A keen interest in understanding interpersonal dynamics and resolving conflicts is essential. No prior experience in conflict management is necessary. However, a commitment to actively participate in discussions and exercises is expected.

Career path

  • Human Resources Coordinator
  • Conflict Resolution Specialist
  • Team Leader
  • Relationship Manager
  • Community Mediator
  • Employee Relations Advisor

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.