Conflict Management - Advanced Diploma

Conflict Management

Certificate of achievement in Conflict Management QLS Level 6. Additional CPD Accredited Certificate with 110 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

Conflict Management Level 6. Endorsed Certificate of Achievement.

Conflict Management Level 6 course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome. Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Endorsed certificate from a registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Conflict Management

Conflict Resolution- Getting Along in the Workplace

What Will Students Learn?

• What conflict is and how it can escalate.
• The types of conflict and the stages of conflict.
• The five most common conflict resolution styles and when to use them.
• How to increase positive information flow through non-verbal and verbal communication skills.
• Effective techniques for intervention strategies.
• Ways to manage conflicts to enhance productivity and performance.

Course Syllabus

Unit 1 - Understanding Conflict And Its Types

The unit covers the following topics:

• Defining Conflict
• Identify the positive and negative aspects of conflict
• Types of Conflict
• Open Conflict vs. Hidden Conflict
• Spontaneous and Reflective Behavior
• The Johari Window
• Plus more

Unit 2 - Different Stages Of Conflict

The unit covers the following topics:

• The Five Stages of Conflict
• Conflict Outcomes
• Strategies for Dealing with Conflict
• Conflict Resolution Style Questionnaire
• The Conflict Grid
• Plus more

Unit 3 - The Role Of Communication In Conflict Management

This unit covers the following key topics:

• Managing Anger
• Sanctuary
• Relaxation Techniques
• Communication Tips and Tricks
• Active Listening Skills
• The Assertive Formula
• Plus more

Unit 4 - Understanding Body Language

This unit covers the following key topics:

• Interpreting Body Language
• The NLP Style of Questioning
• The Power of Hypnotic Language
• Influencing Outcomes

Unit 5 - Influence & Persuasion

This unit covers the following key topics:

• Steps in the Persuasion Process
• Giving Credit

Unit 6 - Building Trust

This unit covers the following key topics:

• The Cycle of Trust and Performance
• Trust Exercise

Unit 7 - Problem Solving Process

The unit covers the following topics:

• The Communication Chain
• Active Listening Skills
• Tips for Becoming a Better Listener
• Paraphrasing Skills
• Probing Techniques
• Body Language
• The Conflict/Opportunity Test
• Plus more

Unit 8 - Managing Workplace Anxiety

This unit covers the following key topics:

• Risk Assessment
• Hiring Practices
• Workplace Design
• Workplace Practices and Procedures
• Security Systems and Personnel

Unit 9 - Managing Workplace Violence

This unit covers the following key topics:

• What is Workplace Violence?
• The Cycle of Violence
• Understanding the Behavior Wheel
• The Anger Management Process

Unit 10 - Diversity In The Work Place

This unit covers the following key topics:

• Defining Diversity
• Self-Awareness Inventory
• Identifying Stereotypes

Unit 11 - Conflict Management Process

The unit covers the following topics:

• Visualizing Conflict
• A Strategy for Conflict Resolution
• Helping Others through Conflict
• Coaching Through Conflict
• Fifteen Steps for Dealing with Upset People
• Five Tips for Dealing with Difficult People
• Six Steps for Dealing with Angry People

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials.

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Conflict Management

Conflict Management

No particular entry requirement

Option 1

Conflict Management Diploma QLS Level 6 endorsed by Quality Licence Scheme

Certificate Fee: £150 + postal charges

Option 2

Conflict Management Diploma issued by OHSC

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£120 + postal charges

*Postage Charges: National £9, International £15

Conflict Management

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