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Conflict Management - Advanced Diploma

Diploma QLS Level 6 *Complete Course* |*FREE PDF Certificate* | 110 CPD Credits | Free Management Skills Course

Staff Training Solutions


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£12 inc VAT (was £35)
Offer ends 08 December 2023
Study method
Online, self-paced
Course format What's this?
Reading material - PDF/e-book
500 hours
Access to content
Access until course completion
No formal qualification
110 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

100 students purchased this course

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Conflict Management

Certificate of achievement in Conflict Management QLS Level 6. Additional CPD Accredited Certificate with 110 CPD points available with no extra study. The course comes with easy to understand e-learning study materials.

Conflict Management Level 6. Endorsed Certificate of Achievement.

Conflict Management Level 6 course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome. Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Endorsed certificate from a registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.



110 CPD hours / points
Accredited by The CPD Standards Office

Course media


Conflict Management

Conflict Resolution- Getting Along in the Workplace

What Will Students Learn?

  • What conflict is and how it can escalate.
  • The types of conflict and the stages of conflict.
  • The five most common conflict resolution styles and when to use them.
  • How to increase positive information flow through non-verbal and verbal communication skills.
  • Effective techniques for intervention strategies.
  • Ways to manage conflicts to enhance productivity and performance.

Course Syllabus

Unit 1 - Understanding Conflict And Its Types

The unit covers the following topics:

  • Defining Conflict
  • Identify the positive and negative aspects of conflict
  • Types of Conflict
  • Open Conflict vs. Hidden Conflict
  • Spontaneous and Reflective Behavior
  • The Johari Window
  • Plus more

Unit 2 - Different Stages Of Conflict

The unit covers the following topics:

  • The Five Stages of Conflict
  • Conflict Outcomes
  • Strategies for Dealing with Conflict
  • Conflict Resolution Style Questionnaire
  • The Conflict Grid
  • Plus more

Unit 3 - The Role Of Communication In Conflict Management

This unit covers the following key topics:

  • Managing Anger
  • Sanctuary
  • Relaxation Techniques
  • Communication Tips and Tricks
  • Active Listening Skills
  • The Assertive Formula
  • Plus more

Unit 4 - Understanding Body Language

This unit covers the following key topics:

  • Interpreting Body Language
  • The NLP Style of Questioning
  • The Power of Hypnotic Language
  • Influencing Outcomes

Unit 5 - Influence & Persuasion

This unit covers the following key topics:

  • Steps in the Persuasion Process
  • Giving Credit

Unit 6 - Building Trust

This unit covers the following key topics:

  • The Cycle of Trust and Performance
  • Trust Exercise

Unit 7 - Problem Solving Process

The unit covers the following topics:

  • The Communication Chain
  • Active Listening Skills
  • Tips for Becoming a Better Listener
  • Paraphrasing Skills
  • Probing Techniques
  • Body Language
  • The Conflict/Opportunity Test
  • Plus more

Unit 8 - Managing Workplace Anxiety

This unit covers the following key topics:

  • Risk Assessment
  • Hiring Practices
  • Workplace Design
  • Workplace Practices and Procedures
  • Security Systems and Personnel

Unit 9 - Managing Workplace Violence

This unit covers the following key topics:

  • What is Workplace Violence?
  • The Cycle of Violence
  • Understanding the Behavior Wheel
  • The Anger Management Process

Unit 10 - Diversity In The Work Place

This unit covers the following key topics:

  • Defining Diversity
  • Self-Awareness Inventory
  • Identifying Stereotypes

Unit 11 - Conflict Management Process

The unit covers the following topics:

  • Visualizing Conflict
  • A Strategy for Conflict Resolution
  • Helping Others through Conflict
  • Coaching Through Conflict
  • Fifteen Steps for Dealing with Upset People
  • Five Tips for Dealing with Difficult People
  • Six Steps for Dealing with Angry People

Course Benefits:

  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • 24/7 Access to the LMS ( Learning Management System )
  • Easy to understand quality e-learning study materials.

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

  • Online course materials
  • Question papers
  • Additional Supporting Material
  • Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Who is this course for?

Conflict Management


Conflict Management

No particular entry requirement

Option 1

Conflict Management Diploma QLS Level 6 endorsed by Quality Licence Scheme

Certificate Fee: £150 + postal charges

Option 2

Conflict Management Diploma issued by OHSC

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£120 + postal charges

*Postage Charges: National £9, International £15

Career path

Conflict Management

Questions and answers

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Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.