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Conflict in the Workplace Certificate Course
Learning 247

Online CPD Accredited Course with Certificate of Completion

Summary

Price
£39 inc VAT
Study method
Online
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
3 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

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Overview

This course has been created for management, staff, and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts. All the information is based on up to date scientific research and has been successfully applied in the workplace to resolve real-life conflicts and is presented in easily understandable language.

Certificates

Certificate of completion

Digital certificate - Included

CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Resolving conflicts is essential to the function of all businesses. Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner that strengthens working relationships. To get the best results you need to know how to approach them. This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth.

This course has been created for management, staff, and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts. All the information is based on up to date scientific research and has been successfully applied in the workplace to resolve real-life conflicts and is presented in easily understandable language.

The skills, tools, and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests, and interactive exercises are provided to reinforce and aid your learning.

You Will Learn:

  • How to identify the primary causes of conflict within the workplace
  • The impact of conflict in the workplace
  • How to manage conflict in the workplace
  • The importance of positive workplace behaviors
  • How to identify and properly resolve interpersonal conflicts in the workplace
  • How to identify different communication styles and how they impact workplace conflicts
  • The skills needed to address conflicts in the workplace
  • How to deal with angry people in an effective and calm manner
  • How to be assertive and communicate your needs without aggression
  • How to create win-win resolutions which resolve conflicts and create harmony
  • How to take personal responsibility for conflict resolution

Benefits of Studying This Course

  • Promote a harmonious working environment and reduce tension in the workplace
  • Be able to confidently handle difficult interpersonal conflicts
  • Increase productivity, morale and rapport among colleagues
  • Build and sustain fruitful working relationships
  • Increase empathy and people skills

Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease.

Who is this course for?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

Requirements

  • Compatibility: All major browsers/devices

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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