Skip to content

Confirming and Closing Sales

Understand how to improve your Confirming and Closing and master this skill.

Chart Learning Solutions


£85 inc VAT
Or £28.33/mo. for 3 months...
Study method
Course format What's this?
Reading material
4 hours · Self-paced
Access to content
3 months
No formal qualification

Add to basket or enquire


Think of when you met someone for the first time. What was your impression? Good? Bad? Neutral? What we do or say in the first few minutes plays an important role in influencing the future success of that relationship. We form impressions of people within 4-7 seconds. Impressions are opinions based on your personal preferences and past experiences. Discover how you can summarize a personality in as little as a minute, you’ll learn something about a person’s character, physical attributes, mannerisms, likes, dislikes, and more. Whatever your first impression is about anyone, we tend to keep that same first impression when we see that person again! This is known as the Primacy Effect and it influences the course of the relationship.

Course media


We have five First Impressions courses available in this series that focus on:

  1. Greeting/introductions
  2. Customer courtesy
  3. Professional image/clothing
  4. Word choices
  5. Telephone skills

Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

Learning Outcomes:

On completion of this course/article candidates will be able to:

  • Apply 10 tips for great greetings, implement a powerful Customer Care Courtesy Model, demonstrate behaviours and characteristics of professionalism, explain the power of words used in business, apply effective telephone greetings.

Who is this course for?

Managers, Team Leaders and Young Professionals

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.