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11 Courses Bundle - Level 3 QLS Endorsed Certificate| 220 CPD Point| Audio Visual Training| Free ID Card & Exam Included

Academy for Health & Fitness


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£119 inc VAT (was £4,565)
Or £39.67/mo. for 3 months...
Offer ends 18 September 2021
Study method
Online, self-paced
233 hours
Access to content
365 days
No formal qualification
220 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Build in-demand skills useful for your career with such an incredible bundle offer that offers 220 CPD points for just £119 and saves you £4446 right away!

If you wish to gain a solid and compact knowledge of Concierge and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive Concierge course designed by professionals.

This Concierge bundle package includes 1 premium, The Quality Licence Scheme-endorsed course, 10 additional CPD and IAO accredited certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Concierge package, you will not be charged any extra fees.

This Concierge Bundle Package includes:

  1. Certificate in Concierge at QLS Level 3

10 Premium Additional CPD & IAO Accredited Courses —

  1. Hotel Management with Hotel Receptionist and Hospitality Management
  2. Travel & Tourism
  3. Principles of Customer Service
  4. Customer Management Training
  5. Communication Skills Masterclass
  6. Time Management
  7. Professional Telephone Receptionist Course
  8. Personal Hygiene Course
  9. Confidence Building & Assertiveness
  10. Decision-Making in High-Stress Situations

Success becomes a lot simpler with this Concierge bundle package, which allows you to monetise your skills. This Concierge bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace.

This premium online bundle course, named Concierge, supports your professional growth with Quality Licence Scheme endorsement, as well as CPD & IAO accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate.

You'll get an unrivalled learning experience, as well as a free student ID card, which is included in the course price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.

With this high-quality Concierge package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this Concierge package, you'll find the required assistance and also the answers to all of your questions.

The course materials of the Concierge are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors.

Why Prefer this Concierge Bundle Course?

  • Upon successful completion of the Concierge bundle, you will receive a completely free certificate from the Quality Licence Scheme.
  • Option to receive 10 additional certificates accredited by CPD & IAO to expand your knowledge.
  • Student ID card with amazing discounts — completely for FREE! (£10 postal charges will be applicable for international delivery)
  • Our Concierge bundle's learning materials have an engaging voiceover and visual elements for your convenience.
  • For a period of 12 months, you will have 24/7 access to all Concierge bundle course material.
  • Complete the Concierge bundle, at your own pace.
  • Each of our students gets full 24/7 tutor support
  • After completing our Concierge Bundle, you will receive efficient assessments and immediate results.



220 CPD hours / points
Accredited by CPD QS

Course media


Course Curriculum:

The Concierge has the following curriculum:

***Concierge Level 3 Course***

Module 01: Understanding the Service

This module of Concierge contains the following topics:

  • What Is a Concierge
  • History of Concierge Service
  • Role of a Concierge
  • Concierge Standards

Module 02: Types of Concierge Services

This module of Concierge contains the following topics:

  • Personal/Lifestyle Concierge Services
  • Business Concierge Services
  • Hotel Concierge Services
  • Medical Concierge Services
  • Travel Concierge Services
  • Learning Concierge Services
  • Wedding Concierge Services
  • Chauffeur Concierge Services
  • Residential Concierge Services

Module 03: Necessary Skills for Any Concierge

This module of Concierge contains the following topics:

  • Interpersonal Skills
    • Communication Skills
    • Clients
    • Colleagues
  • Telephone and Communication Skills
    • Telephone Etiquette
  • Restaurant Reservations
  • Negotiation
    • Stages of Negotiation
  • Event Planning
  • Networking
  • Confidentiality
  • Organisation Skills
  • Time Management
  • Customer Service
  • Sales Skills
  • Computer and I.T. Skills
  • Multi-Tasking

Module 04: Principles for a Concierge Service Business

This module of Concierge contains the following topics:

  • Service Principles
  • A Service Model
    • Speed and Time
    • Personal Interaction with a Client
    • Expectations
    • Courtesy and Competence
    • Information and Keeping the Client Informed
    • Attitude and Client Liaison
    • Long-Term Relationships

Module 05: Delivering Customer Service

This module of Concierge contains the following topics:

  • Service to Improve Clients’ lives
  • Service-Level Agreement
    • Three Keys to Effective SLAs
  • The Sequence of a Service
    • Receive
    • Assess
    • Research
    • Confirmation
    • Follow Up
  • Complaints and Opportunities

Module 06: Concierge Work Environment and Etiquettes

This module of Concierge contains the following topics:

  • Concierge work environment
  • Concierge Etiquettes
    • Concierge Staff Attitude with Client and Colleagues
    • Concierge Staff Speech with Client and Colleagues
    • Always Being Positive
    • Establishing Contact with Client
    • Being Discreet and Attentive to Client
    • Having Good Product Knowledge and Organisation Standards
  • Front Office Management
    • The organisation of the Front Office Department
    • The Function of the Front Office Manager
    • Staffing the Front Office

Module 07: Emergency Measures for a Hotel Concierge

This module of Concierge contains the following topics:

  • General Emergency Measures
    • Booking Mismanagement by Travel Agent
    • Guest Collapses
    • Armed Robbery
    • Guest Has Been Robbed/Incident of Theft
    • Suspected Food Poisoning
    • A Guest Injures Themselves
    • A Bedroom Goes out of Order
  • Health and Safety Emergency Measures
    • Bloodborne Pathogens
    • Earthquakes
    • Fire
    • Evacuation Plan

How is the Concierge Bundle Assessment Process?

We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.

You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.

Show off Your New Skills With a Certification of Completion

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the Concierge course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package.

For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses:

  • Level 1 - £79 GBP
  • Level 2 - £99 GBP
  • Level 3 - £119 GBP
  • Level 4 - £129 GBP
  • Level 5 - £139 GBP
  • Level 6 - £149 GBP
  • Level 7 - £159 GBP

Certification Accredited by CPD & IAO

Upon finishing the Concierge course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are —

  • 10 GBP for Digital Certificate
  • 29 GBP for Printed Hardcopy Certificate inside the UK
  • 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Who is this course for?

The Concierge package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This Concierge package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details.

From the comfort of your own home, study the Concierge package and expand your professional skillset!


The Concierge Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation.

All students must be over the age of 16 and have a passion for learning and literacy.

You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the Concierge bundle package at your own speed.

Career path

Studying the Concierge bundle is intended to assist you in obtaining the job of your dreams, or even the long-awaited promotion. With the support and guidance of our Concierge package, you will learn the important skills and knowledge you need to succeed in your professional life.

Questions and answers

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.