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Concierge

** Bundle Of 4 Courses ** | FREE e-Certificate, Transcript & Student ID are Included | Tutor Support | Lifetime access


StudyHub

Summary

Price
Save 98%
£32 inc VAT (was £1,699)
Offer ends 23 September 2021
Study method
Online, self-paced
Duration
18 hours
Access to content
Lifetime access
Qualification
No formal qualification
CPD
40 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available and is included in the price

8 students purchased this course

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Overview

**Fall savings Sale Today Only**

**4 Courses Bundle - Digital Certificate, Transcript and student ID all included in the price**

Learn about Concierge from industry experts and boost your professional skill. This Concierge Diploma will enhance your skill and make you ready for the job market. You’ll get expert opinions about the best practices and problems of the Concierge. You’ll also gain the skills of Concierge to excel in your job and tips to master professional skills in no time.

This Concierge Bundle consists the following Professional Career Oriented courses:

  • Course 1: Concierge
  • Course 2: Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training
  • Course 3: Catering Management
  • Course 4: Complete Customer Service and Communication Skills

You’ll be connected with the community of Concierge professionals and gain first-hand experience of Concierge problem-solving. The Concierge is self-paced. You can complete your course and submit the written assignment in your suitable schedule.

This Concierge will provide you with the latest information and updates of Concierge. It will keep you one step ahead of others and increase your chances of growth.

Easily learn the skills and knowledge you desire with our Concierge, you get an unparalleled learning experience with us and you get a digital certificate, transcript and a student ID card all included with the course price.

The goodies doesn’t end there, as a bonus, for a limited time only you will get 3 additional courses with this Concierge for free!

What makes us the go to choice for people who want to learn about Concierge is our dedication and commitment to providing you with the best service possible. You will get unlimited access to the Concierge, no matter where you are in the world you will be able to access your Concierge any time you want.

Should you have any questions while studying this Concierge, our experienced tutors and mentors will answer them via email and live chat.

With our Student ID card you will get discounts on things like music, food, travel and clothes etc.

Enrol in our Concierge today and start learning.

Why buy this Concierge?

  1. Unlimited access to all 4 courses for forever
  2. Digital Certificate, Transcript and student ID all included in the price
  3. Absolutely no hidden fees
  4. Receive one to one assistance on every weekday from professionals
  5. Immediately receive the PDF certificate after passing
  6. Receive the original copies of your certificate and transcript on the next working day
  7. Easily learn the skills and knowledge from the comfort of your home
  8. Get 3 additional courses included as bonus

CPD

40 CPD hours / points
Accredited by CPD QS

Course media

Description

Course Curriculum

**Concierge**

Module 01: Understanding the Service

  • What Is a Concierge
  • History of Concierge Service
  • Role of a Concierge
  • Concierge Standards

Module 02: Types of Concierge Services

  • Personal/Lifestyle Concierge Services
  • Business Concierge Services
  • Hotel Concierge Services
  • Medical Concierge Services
  • Travel Concierge Services
  • Learning Concierge Services
  • Wedding Concierge Services
  • Chauffeur Concierge Services
  • Residential Concierge Services

Module 03: Necessary Skills for Any Concierge

  • Interpersonal Skills
    • Communication Skills
    • Clients
    • Colleagues
  • Telephone and Communication Skills
    • Telephone Etiquette
  • Restaurant Reservations
  • Negotiation
    • Stages of Negotiation
  • Event Planning
  • Networking
  • Confidentiality
  • Organisation Skills
  • Time Management
  • Customer Service
  • Sales Skills
  • Computer and I.T. Skills
  • Multi-Tasking

Module 04: Principles for a Concierge Service Business

  • Service Principles
  • A Service Model
    • Speed and Time
    • Personal Interaction with a Client
    • Expectations
    • Courtesy and Competence
    • Information and Keeping the Client Informed
    • Attitude and Client Liaison
    • Long-Term Relationships

Module 05: Delivering Customer Service

  • Service to Improve Clients’ lives
  • Service-Level Agreement
    • Three Keys to Effective SLAs
  • The Sequence of a Service
    • Receive
    • Assess
    • Research
    • Confirmation
    • Follow Up
  • Complaints and Opportunities

Module 06: Concierge Work Environment and Etiquettes

  • Concierge WorkEnvironment
  • Concierge Etiquettes
    • Concierge Staff Attitude with Client and Colleagues
    • Concierge Staff Speech with Client and Colleagues
    • Always Being Positive
    • Establishing Contact with Client
    • Being Discreet and Attentive to Client
    • Having Good Product Knowledge and Organisation Standards
  • Front Office Management
    • Organisation of the Front Office Department
    • The Function of the Front Office Manager
    • Staffing the Front Office

Module 07: Emergency Measures for a Hotel Concierge

  • General Emergency Measures
    • Booking Mismanagement by Travel Agent
    • Guest Collapses
    • Armed Robbery
    • Guest Has Been Robbed/Incident of Theft
    • Suspected Food Poisoning
    • A Guest Injures Themselves
    • A Bedroom Goes out of Order
  • Health and Safety Emergency Measures
    • Bloodborne Pathogens
    • Earthquakes
    • Fire
    • Evacuation Plan

Certification

After studying the course materials of the Concierge there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.

Who is this course for?

This Concierge does not require you to have any prior qualifications or experience. You can just enrol and start learning.

Requirements

This Concierge was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Concierge is a great way for you to gain multiple skills from the comfort of your home.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.