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Concierge Training Course
Tyne Academy

Video & PDF Combined Course | Free PDF Certificate Included | 24/7 Tutor Support | No Hidden Fees | Lifetime Access

Summary

Price
£22.99 inc VAT
Study method
Online, On Demand
Duration
1.2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Certification of completion - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

The Concierge Training Course is designed to provide a comprehensive understanding of the essential skills, knowledge, and expectations required in the world of hospitality. Whether in a hotel, luxury apartment, corporate office, or private establishment, the concierge plays a vital role in delivering outstanding service. This course introduces learners to the core duties, professional conduct, and practical expectations of a concierge in the hospitality industry. With a focus on customer service, communication, and attention to detail, the course ensures learners are fully equipped to succeed in concierge roles.

Key Takeaways:

  • Understand the core duties of a concierge in hospitality.

  • Learn essential customer service and communication techniques.

  • Develop knowledge of guest request management and service standards.

  • Gain insight into local knowledge, booking procedures, and entertainment arrangements.

  • Explore professionalism, confidentiality, and teamwork in hospitality environments.

  • Be prepared for entry-level and intermediate concierge roles across the hospitality industry.

Certificates

Certification of completion

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

4
sections
8
lectures
1h 11m
total

    • 1: Module 1 Introduction to Concierge Services 14:36
    • 2: Module 2 Customer Service Skills for Concierges 08:00
    • 3: Module 3 Building Relationships with Clients 16:59
    • 4: Module 4 Hotel and Resort Operations 09:00
    • 5: Module 5 Transportation and Travel Arrangements 19:18

    • 6: Assignment Concierge Training Course -483486 01:00

    • 7: Claim Your Certificate for Concierge Training Course -483486 01:00

    • 8: Review Request For Concierge Training Course -483486 01:00

Course media

Description

This Concierge Training Course offers an in-depth look at the vital responsibilities of a concierge working within the hospitality industry. The course covers a wide range of topics including guest interaction, service standards, local knowledge, security awareness, and problem-solving. It focuses on how a concierge can create positive guest experiences and ensure seamless operations within a hospitality setting.

Learners will explore the fundamentals of concierge etiquette, how to handle requests efficiently, and techniques for managing high-pressure situations. The course provides insight into managing reservations, transport arrangements, entertainment bookings, and offering tailored recommendations to guests—all critical elements of effective concierge service in hospitality.

The training also includes guidance on the importance of communication skills, maintaining a professional appearance, and upholding confidentiality. Additionally, learners will gain an understanding of the concierge's role in supporting front-of-house operations and collaborating with other departments within hospitality environments.

By completing this course, learners will have developed a solid understanding of concierge duties and will be well-prepared for positions in hotels, resorts, corporate residences, or private member clubs. Throughout the course, emphasis is placed on the integral role concierges play in shaping the reputation and success of hospitality businesses.

Who is this course for?

This Concierge Training Course is ideal for individuals interested in starting a career in hospitality, as well as those currently working in customer service roles who wish to transition into a concierge position. It is also suitable for hospitality professionals seeking to enhance their knowledge and gain a competitive edge in delivering concierge services. The course caters to anyone eager to understand the key functions of concierge work within the hospitality sector.

Requirements

There is no formal prerequisite for this Concierge Training Course course.

Career path

Completing the Concierge Training Course opens doors to a variety of roles in hospitality, including Concierge, Guest Services Assistant, Front Desk Coordinator, Hotel Receptionist, and Lobby Attendant.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Hospitality, Concierge
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