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Complete Customer Service and Sales Training Course
Janets

Flash Sale (was 399) | 20 in 1 Courses Bundle | CPD Certified | 200 CPD Points | FREE PDF Certificates | Lifetime Access

Summary

Price
£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
Online
Duration
1 month · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
200 CPD hours / points
CPD What's this?
Certificates
  • CPD Accredited PDF Certificate - Free
  • Course Transcripts - £9.99
  • CPD Accredited Hardcopy Certificate - £15.99
Assessment details
  • Multiple Choice Questions (MCQ)/Assignment (included in price)
Additional info
  • Tutor is available to students

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Overview

What if every conversation you had could turn into a lasting customer relationship—or even a sale? In today’s competitive UK market, exceptional service and persuasive communication are more valuable than ever. With the customer service sector employing over 1.2 million people and sales roles consistently ranking among the top hiring categories, the demand for skilled professionals is growing fast.

The CPD-accredited Complete Customer Service and Sales Training Course is ideal for those pursuing careers as sales consultants, customer service managers, account executives, or retail professionals. Roles in this space typically offer salaries from £21,000 to £48,000+, with bonuses and commissions boosting earning potential.

You’ll build confidence in handling enquiries, resolving complaints, upselling, managing client expectations, and delivering memorable service—all recognised by CPD accreditation to strengthen your CV. Enrol today—because in a world driven by relationships, mastering customer care and sales gives you the edge.


Learning Outcomes

After completing this course, you will be able to:

  • Deliver excellent customer service experiences that build long-term trust and brand loyalty in professional environments.
  • Handle customer complaints confidently with calm, clear, and solution-focused communication strategies.
  • Apply core sales training techniques including prospecting, qualifying leads, and closing deals effectively.
  • Use CRM tools to manage client data, track interactions, and enhance customer relationship strategies.
  • Adapt to different customer personalities and apply customer service techniques based on emotional intelligence.
  • Improve product and service presentation using persuasive language and sales training strategies.
  • Manage inbound and outbound sales calls with professionalism, efficiency, and clear structure.
  • Support retail environments with product knowledge, buying behaviour insights, and customer service responsiveness.
  • Analyse data from CRM platforms to measure sales performance and customer engagement results.
  • Develop sales funnels and communication plans that lead customers through decision-making and purchase stages.

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

Course Transcripts

Digital certificate - £9.99

CPD Accredited Hardcopy Certificate

Hard copy certificate - £15.99

A physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99. However, you will receive 1 free hardcopy certificate for any 1 course of your choice for FREE! For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.

Assessment details

Multiple Choice Questions (MCQ)/Assignment

Included in course price

To successfully complete the courses, students will have to take an automated multiple-choice exam. This exam will be online, and you will need to score 60% or above to pass the course. After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

CPD

200 CPD hours / points
Accredited by CPD Quality Standards

Description

This complete bundle course is designed to provide strong, practical foundations in customer service and sales training for those looking to build lasting client relationships and drive business success. Covering essential techniques for communication, sales strategy, and service delivery, it equips you with skills required in any client-facing role.

You will learn how to handle customer enquiries, resolve complaints, manage CRM systems, and support a professional service environment. On the sales side, you'll explore techniques for building rapport, closing deals, managing pipelines, and using data to improve performance. From retail psychology to product funnels, this course addresses the entire customer lifecycle.

Whether you're in a retail role, contact centre, sales team, or customer-facing environment, this course gives you tools to increase customer satisfaction and meet business goals. By combining real-world service techniques with strategic sales training, you’ll be fully equipped to win, retain, and engage customers.

Curriculum Breakdown of the course

  1. Customer Service Skills
  2. Customer Relationship Management
  3. Customer Service & Environment
  4. Call Centre Training
  5. Customer Service Manager
  6. Sales Techniques
  7. Sales and Marketing Manager
  8. Sales Negotiation Training
  9. Sales Strategy & Management
  10. Sales Support Administrator
  11. Telesales Executive Training
  12. Sales Agent Skills Training
  13. Sales Management Diploma
  14. CRM Data Analysis Course
  15. Handling Difficult Customers
  16. Product Sales Funnels
  17. Retail Assistant
  18. Retail Psychology
  19. Win Customers Efficiently
  20. Complaint Resolution Skills

Standout features of studying with Janets:

  • The ability to complete the bundle at your own convenient time
  • Online free tests and assessments to evaluate the progress
  • Facility to study the bundle from anywhere in the world by enrolling
  • Get all the required study materials and supporting documentation after enrolling in the bundle
  • Get a free E-certificate, Transcript, and Student ID with the bundle
  • Expert-designed bundle with video lectures and 24/7 tutor support

Who is this course for?

  • People wanting to improve confidence and skill in communication, selling, and customer service interactions.
  • Learners interested in sales roles and how to connect with customers in a professional, engaging way.
  • Beginners seeking foundational sales training to boost employability and performance.
  • Those working in retail, call centres, or office environments who manage customers daily.
  • Anyone wanting to manage difficult conversations or complaints with clarity and professionalism.

Requirements

  • Interest in learning about communication, service, and sales training strategies.
  • Basic English and computer skills for using CRM tools and completing online content.
  • A device with internet access to complete the course.

Career path

  • Customer Service Assistant (£21,000 to £30,000)
  • Sales Representative (£24,000 to £38,000)
  • CRM Support Specialist (£26,000 to £42,000)
  • Retail Sales Executive (£22,000 to £35,000)
  • Sales Manager (£30,000 to £50,000)
  • Customer Experience Manager (£28,000 to £48,000)
  • Call Centre Team Leader (£25,000 to £40,000)
  • Telesales Executive (£23,000 to £37,000)

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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