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Complete Conflict Management Training
MAHABT

Learn From Industry Experts | Included Certificate | Updated | 24/7 student support | No hidden fees

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
11 PDFs and 1 Quiz
Duration
2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

This Conflict Management course is designed to help learners understand, manage and resolve conflict effectively in professional and organisational settings. Conflict Management is a critical workplace skill that improves communication, strengthens teamwork and supports positive working relationships. This Conflict Management course provides practical strategies to address conflict confidently and constructively.

The Conflict Management course introduces learners to the causes of conflict, different conflict styles and the impact unresolved conflict can have on individuals, teams and organisations. Through this Conflict Management course, learners will explore communication techniques, emotional intelligence and problem-solving approaches that support effective Conflict Management.

This Conflict Management course also focuses on preventing conflict escalation, managing difficult conversations and promoting respectful workplace behaviour. Learners will understand how Conflict Management supports leadership, customer service, HR practices and organisational performance.

Key Features of the Course

  • Flexible study options – learn at your own pace

  • Certificate of Completion

  • Suitable for UK and international learners

  • 14-day refund policy

Certificates

Curriculum

This course contains

Format: 11 PDFs and 1 Quiz

Duration: 1h and 58m

Description

This course examines conflict from both personal and organisational perspectives. Learners begin by understanding how individual viewpoints and personality types create misunderstandings. The content then moves into emotional regulation, communication strategies and decision-making techniques that expand behavioural choices during challenging situations.

Practical modules guide learners through recognising whether they are building bridges or barriers in conversations, and introduce a clear four-step framework for achieving resolution. The course concludes by linking individual behaviour to wider organisational values and communication standards, ensuring learners can apply conflict management principles confidently within the workplace.

Learning Outcomes

By the end of this course, learners will be able to:

  • Explain how perception influences disagreement

  • Recognise different personality types and their impact on conflict

  • Apply techniques to regulate emotions during tense situations

  • Distinguish between constructive and destructive responses

  • Use a structured four-step resolution method

  • Demonstrate effective communication in difficult conversations

  • Assess whether behaviours create connection or division

  • Align conflict resolution approaches with organisational culture

Who is this course for?

Learners with no prior knowledge may enrol in this Conflict Management course.

Requirements

  • This Conflict Management course is open to everyone
  • This Conflict Management course has no requirements.

Career path

This CONFLICT MANAGEMENT training will assist UK residents obtain new jobs in several industries.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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