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Complaints Handling

CPD Accredited | Free Certificate | Exam & Retakes Included|Customer Support


Erudition Ltd

Summary

Price
£12 inc VAT
Study method
Online, self-paced
Duration
1 hour
Access to content
12 months
Qualification
No formal qualification
CPD
1 CPD hours / points
Additional info
  • Certificate of completion available and is included in the price

1 student purchased this course

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Overview

Customers are likely to judge their service not on how things have gone wrong but how an organisation responds and deals with complaints. A badly handled situation can lead to organisational damage whereby a prompt and professional resolution will enhance business reputation. This CPD certified Erudition e Learning course will equip staff with the knowledge and skills to deal with complaints efficiently.

CPD

1 CPD hours / points
Accredited by The CPD Standards Office

Course media

Description

On completion of this course, learners should know and understand the following:

  • The primary reasons for complaints and use them to improve your business
  • How to respond to complaints over the phone, via email or letter, through social media, or from a review
  • Be able to investigate complaints in a timely and successful manner
  • How to respond appropriately to a range of situations
  • How to implement and review a complaints handling process

Questions and answers


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crystal asked:

could i please have the outline for the course?

Answer:

Hi Crystal Here are the outcomes On completion of this course, learners should know and understand the following: The primary reasons for complaints and use them to improve your business How to respond to complaints over the phone, via email or letter, through social media, or from a review Be able to investigate complaints in a timely and successful manner How to respond appropriately to a range of situations How to implement and review a complaints handling process Mick

This was helpful. Thank you for your feedback.

crystal asked:

Are there any Free sample videos? Is there any possible that I can view a sample of them? It will be a huge help for me to make desicion.

Answer:

Good morning Crystal Sorry, there are no sample available. However if you purchase rather course and find it isn’t suitable we will give you an immediate refund, no questions asked providing you haven’t downloaded the completion certificate. Regards Mick

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.