Passion 4 Training
Our Healthcare Team of Trainers and Consultants bring a high level of healthcare experience and have worked in various areas within the Health and Social Care Sector which enables them to share their knowledge and expertise.Passion HR Ltd was founded in 2016 and has flourished delivering more services than ever, Passion 4 Training being one of these services focuses on delivering person-centred training and consultancy services to the Health & Social Care Sector delivered by Experienced Healthcare Trainers & Care Consultants from a care related background so they can share their knowledge and expertise with others and support health care services to improve their outcomes for both staff and service users. We are passionate about the learning experience of others and strive to inspire healthcare workers to develop themselves into autonomous individual practitioners and achieve their aspirations. Our Care Consultants strive to support healthcare services to improve their outcomes by looking at their internal quality assurance systems and processes to meet regulatory requirements.
This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
Describe who to ask for advice and support in handling comments and complaints;
Explain the importance of learning from comments and complaints to improve the quality of service;
Describe how to recognise adverse events, incidents, errors and near misses;
Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
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