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Complaints Handling in Health & Social Care - Level 1 - Online Course - CPDUK Accredited
Mandatory Training Group

Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download

Summary

Price
£19.99 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
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Overview

Complaints Handling in Health & Social Care - Level 1 - Online Course - CPD Accredited

Welcome to The Mandatory Training Group's online Complaints Handling in Health and Social Care training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

This course covers complaints handling in health and social care settings. Although most people have no problems when using health or social care services, sometimes things can go wrong.

If patients or service users are unhappy with the care or treatment they have received, they have the right to:

  • Make a complaint
  • Have that complaint investigated, and
  • Be given a full and prompt reply.

Certificate duration: 2 years

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Complaints Handling in Health & Social Care - Level 1 - Online Course - CPD Accredited

Certificates

Certificate of completion

Digital certificate - Included

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Course media

Resources

  • Complaints Handling - Online Training Course - The Mandatory Training Group UK - - download

Description

Course content

This online Complaints Handling in Health and Social Care training course covers the following:

  • An introduction to the critical principles of complaints handling
  • Why it is important to handle complaints effectively
  • Defining a complaint
  • Understanding why people complain
  • Identifying a complaint as a gift
  • Why it is essential to understand customer needs when they complain
  • Steps for handling customer complaints
  • Understanding customer characteristics
  • How to handle patient/service user complaints
  • Critical steps to handling complaints successfully
  • Why it is essential to understand what your customers/service users think
  • Strategies for service recovery (following a complaint)
  • Some vital statistics relating to healthcare and social care complaints
  • How to handle difficult customers
  • How to handle patient/service user feedback
  • What happens if the complainant is unhappy?
  • How to make a complaint (NHS and other services), and
  • How to complain about adult social care services.

Course aims

The aims and objectives of this online Complaints Handling in Health and Social Care training course are to improve learners’ understanding of how to handle complaints in health and social care settings.

Learning outcomes

On completion of this online Complaints Handling in Health and Social Care training course, the learner will know more about:

  • The fundamental principles of complaints handling
  • Why it is important to handle complaints effectively
  • Understand why people complain
  • Understand why it is essential to understand customer needs when they complain
  • Steps for handling customer complaints
  • How to handle patient/service user complaints
  • Strategies for service recovery (following a complaint)
  • How to handle difficult customers, and
  • How to handle patient/service user feedback.

Complaints Handling in Health & Social Care - Level 1 - Online Course - CPD Accredited

Who is this course for?

This online Complaints Handling in Health and Social Care training course should be completed by those who work in health and social care services including:

  • NHS medical, nursing, AHP and care staff
  • Locum doctors and nurses
  • Locum allied health professionals (AHPs)
  • Agency nurses
  • Agency workers
  • Healthcare assistants
  • Support workers
  • Care assistants, and
  • Community services.

Complaints Handling in Health & Social Care - Level 1 - Online Course - CPD Accredited

Requirements

Learn anywhere, anytime on any device

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Complaints Handling in Health & Social Care - Level 1 - Online Course - CPD Accredited

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Complaints Handling in Health & Social Care - Level 1 - Online Course - CPD Accredited

Questions and answers

No questions or answers found containing ''.

Lucy asked:

how long does it take a course

Answer:

Good afternoon Lucy, Indicative course duration varies depending on the course level, from Level 1 to Level 6, ranging from 30 minutes for Level 1 awareness courses up to 6 hours for CPD programmes and Ofqual approved qualifications. When you get assigned to an online training course, you will have 365 days of unlimited access to the training materials and the end of course assessment for no extra charge. Kind regards, Rita MTG Support Team

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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