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Complaints Handling - Enhanced Dental CPD Course
Mandatory Training Group

Instant Access | Includes Assessment & Certificate | UK CPD Accredited | Instant Certificate Download

Summary

Price
£19.99 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.

Welcome to The Mandatory Training Group's online Complaints Handling training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

It is essential to understand that using body language and behaviour to help diffuse a complaint situation and define correct complaint procedures.

This online Complaints Handling training course define the term complaint, understand why patients might need to complain and acknowledge the importance of investigations and outcomes in the event of complaints.

Certificate duration: 2 years

Entry requirements: No entry restrictions

Recommended prerequisites: N/A

Assessment type: End of course assessment

Assessment pass mark – 80% needed to pass and gain a CPD certificate

Cost(s) of assessment and certification – All costs included in the course price

Awarding/Accrediting body – CPD Certification Service (CPDUK)

Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.

Certificates

Certificate of completion

Digital certificate - Included

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Course media

Resources

  • Complaints Handling - CPDUK Accredited - The Mandatory Training Group UK --min (1) - download

Description

Course content

This online Complaints Handling training course covers the following:

  • Chapter 1 - Key legislation and regulations
  • Chapter 2 - Complaints
  • Chapter 3 - Regulation 16: Receiving and acting upon complaints
  • Chapter 4 - Communication
  • Chapter 5 - People’s behaviour
  • Chapter 6 - Unsatisfactory treatments
  • Summary.

Course aims

The aims of this online Complaints Handling training course are to:

  • Acquire knowledge of the background and nature of professional ethics.
  • Understand the GDC Standards to make practical and ethical decisions.
  • Describe the duties of professional bodies responsible for securing patients’ interests.

Learning outcomes

The aims of this online Complaints Handling training course are to:

  • Enable dental care professionals to understand their role and responsibilities about preventing and handling complaints.
  • Realise that complaints can be resolved amicably.

Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.

Who is this course for?

This online Complaints Handling training course is suitable for the following:

  • Dental nurse
  • Dentist
  • Infection control lead
  • Practice manager
  • Receptionist
  • Trainee dental nurse
  • Treatment coordinator
  • Decontamination lead
  • Dental hygienist
  • Dental therapist
  • Clinical dental technician
  • Dental technician
  • Orthodontic therapist
  • Regulator.

Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.

Requirements

Learn anywhere, anytime on any device

You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.

Our courses utilise responsive design features, making them available on any device of your choice.

Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.

Career path

Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.

Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).

Complaints Handling – E-Learning Course – Level 1 - CPDUK Accredited.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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