Reed Training Professionals
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If a client, patient or service user is unhappy with the way they are treated in the provision of their care and support then they should feel confident that their concern will be listened to and acted upon. Having an understanding of how to deal with complaints is an essential skill for anyone working within this area.
It is important to handle a service user complaining about your service personally. Learning from complaints can reduce the number of complaints in the future.
This module will take you through why complaining is important, what people complain about, the process for handling complaints and key legislation.
The content covered within this module is aligned to the Skills for Health Framework.
The aim of this e-learn module is to enable you to:
- Understand key legislation relating to complaints handling
- Understand why people complain and what they complain about
- Recognize the key skills and qualities needed to handle customer complaints effectively
- Know how to provide remedies and redress
By the end of the course you will have a greater understanding of your roles and responsibilities within this area.
Who is this course for?
This module is suitable for anyone who is currently or will be working within the Health, Social and Community Care industry.
There are no formal requirements to sign up for this course
This course is ideal for anyone who requires a greater understanding in handling complaints within their role.
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