Complaints Handling (England and Wales)

This module provides you with the skills and knowledge of Handling Complaints within Health, Social and Community Care


Reed Training Professionals


£12 inc VAT
Study method
Online, self-paced
Access to content
Access until course completion
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

7 students purchased this course

Add to basket or enquire


If a client, patient or service user is unhappy with the way they are treated in the provision of their care and support then they should feel confident that their concern will be listened to and acted upon. Having an understanding of how to deal with complaints is an essential skill for anyone working within this area.

It is important to handle a service user complaining about your service personally. Learning from complaints can reduce the number of complaints in the future.

This module will take you through why complaining is important, what people complain about, the process for handling complaints and key legislation.

The content covered within this module is aligned to the Skills for Health Framework.


The aim of this e-learn module is to enable you to:

  • Understand key legislation relating to complaints handling
  • Understand why people complain and what they complain about
  • Recognize the key skills and qualities needed to handle customer complaints effectively
  • Know how to provide remedies and redress

By the end of the course you will have a greater understanding of your roles and responsibilities within this area.

Who is this course for?

This module is suitable for anyone who is currently or will be working within the Health, Social and Community Care industry.


There are no formal requirements to sign up for this course

Career path

This course is ideal for anyone who requires a greater understanding in handling complaints within their role.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


Mobile Navigation