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Complaints Handling Certification
Online Courses Learning

Summary

Price
£19 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

Complaints Handling
It is a popular idea that bad news spreads faster than good news. When a customer encounters a bad service, such a person is most likely to tell ten other people about their bad experiences

Certificates

Certificate of completion

Digital certificate - Included

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

Complaints Handling
It is a popular idea that bad news spreads faster than good news. When a customer encounters a bad service, such a person is most likely to tell ten other people about their bad experiences.

Hence, the need for proper complaints handling as a recovery process. Proper complaints handling allows for a second chance to put things right for your customers.

In most cases, the customer is key, and losing one could result in you losing many more. You are expected to carefully listen to the customer, admit your faults, accept responsibility, apologise to them and try to resolve their issues. However, whatever is done to resolve such issues should be acceptable within your company guidelines and policies.

It is imperative to see complaints as opportunities, in order to make customers feel better about your products and services and also generate repeat business.

Another thing to note is that, when complaints are not handled properly, it could make or break your business. In order to avoid this, this course will guide you towards better complaints handling procedures.
You Will Learn About:

Why complaint handling is good for business
The effects of complaint handling on customer satisfaction
How to effectively handle customer complaints
The importance of proper complaints handling

Benefits of Taking This Course Include:

Learning about more effective ways in which to handle complaints
Understanding that failure to properly handle customer complaints may cause customers to boycott your company
Understanding the lengths that you can go to in order to please your customers

Questions and answers

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Phil asked:

Seems there are no reviews of this course yet which is a shame as on the face of it, it looks good. I'm happy to be a guinea pig & give feedback 😀

Answer:

Hi Phil, Nice hearing from you. If you would like to buy the course, you can get it here on Reed. Best.

This was helpful. Thank you for your feedback.
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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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