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Communication Training - Accompanied by Audio
Interactive healthcare Training

Summary

Price
£19.95 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
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Overview

This module covers the sixth of fifteen standards of the Care Certificate, 'communication'. It will provide knowledge of using effective communication at work, how to meet the language and communication needs of service users, how to promote effective communication, principles and practices of confidentiality, appropriate verbal and non-verbal communication, and communication aids and technology.

Certificates

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

The full list of topics is below:

1. The Different Ways People Communicate
2. Communication and Relationships at Work
3. Why it is important to observe an individual's reaction
4. How to estabilish an individual's communication and language needs
5. Communication Methods and Styles
6. Barriers to Effective Communication
7. Reducing Barriers to Effective Communication
8. How to Check whether Communication has been Understood
9. Sources of Support
10. Confidentiality
11. Legislation
12. Times where confidentiality might need to be broken
13. Support and Advice about Confidentiality
14. Appropriate Verbal and Non-Verbal Communication
15. Communication Aids or Technology
16. Concerns

These correspond to the standards and outcomes listed in Standard 6 of the Care Certificate.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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