Communication Skills

This Communication Skills course will help you to become a more inspirational and effective communicator. By understanding the importance of clear and focused written and verbal communication skills, delegates will be able to communicate with confidence and impact in a variety of workplace situations, ie. team meetings, interviews, presentations, performance reviews, networking events. They will understand the importance of “feedback” and the role behaviours and personalities play in relation to effectively communicating with others.

Understanding how you communicate with others, as well as how other people use Communication to achieve their goals will help you further develop your personal Communication Style which will lead to improved relationships. the Communication Skills course will also give you an understanding of how to apply your communication skills in a variety of different situations, both formal and informal, with all types of personalities and will provide you with the necessary skills and knowledge to make a positive impact on your how you communicate with others, both in the workplace and in personal and social settings.

Testimonials

“Fantastic, engaging delivery. Appropriate activities that met the needs of the group. Very clear and relevant and personal. The course exceeded expectations.”

“Thank you for presenting this course so well. I could listen to Tom, the trainer, all day! He really made the course interesting and fun. His style and delivery were amazing.”

"This course provided a clear description of people’s behaviours and how to read and respond to them. Very useful tools to take away and use immediately in my workplace. It was excellent."

"An engaging and thought-provoking course that had easy take-away concepts. The behavioural profile reports were a really good way of developing concepts too."

"Best course I have attended in a while! Excellent!"

"This course went at a good pace that kept the whole of the group interested! Excellent overall!"

Certificate of completion

Digital certificate - Included

Course Outline

Course Content

– Introduction to the Field of Communication

• The importance of communication in today’s modern setting
• The key elements and skills of communication
• Telephone communication
• Written communication – email etiquette
• Maximising our communication skills in a variety of situations
• What helps and hinders communication at an individual, team and organisational level
• Questioning skills
• Listening skills
• Self presentation and self promotion

– A Key Communication Skill – The Skill of “Feedback”

• The importance of feedback to people and organisations
• The types of feedback we receive in life
• Structuring feedback
• Giving and receiving feedback effectively

– Communicating Assertively

• What assertive communication is and is not
• How we should plan, structure and conduct assertive communication
• Using assertive communication in a variety of situations

– Communication to Different Personalities

• The type of people and personalities we have to communicate with
• Understanding as to how each type likes to communicate and be communicated with
• Adapting our communication style to others

– Employee Engagement

• Holding successful and inspiring team meetings
• Communicating with your immediate team
• The importance of 1 to 1’s

Suitability – Who should attend?

This course is targeted at any member of staff whose work depends on successful interaction with others and who want to maximise the impact their communication skills have on work based situations. The course is also suitable for people who are looking to improve how they communicate and interact with others in a non-work related environment.