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Communication Skills with Negotiation Skills, Customer Service + Conflict Management cover image

Communication Skills with Negotiation Skills, Customer Service + Conflict Management
Learn Demy

5 Premium Course Bundle + 5 FREE e-Certificate | Expert Support | Lifetime Access | No Hidden Fees

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
14.4 hours · Self-paced
Qualification
No formal qualification
Certificates
  • 5 CERTIFICATE - Free
  • Reed Courses Certificate of Completion - Free
Assessment details
  • MCQ BASED EXAM (included in price)

Add to basket or enquire

Overview

Communication Skills with Negotiation Skills, Customer Service & Conflict Management

  • 14-Day Money-Back Guarantee

Premium 5-Course Bundle

Included Courses:

  • Course 01: Communication Skills

  • Course 02: Negotiation Skills

  • Course 03: Customer Service

  • Course 04: Conflict Management

  • Course 05: Public Speaking

Do you want to build strong communication skills, negotiate confidently, deliver excellent customer service, and manage conflict effectively? This comprehensive course bundle is designed to help you develop essential interpersonal and professional skills required in today’s workplace.

Developed by experienced industry professionals, the Communication Skills with Negotiation Skills, Customer Service & Conflict Management programme provides practical knowledge and real-world techniques you can apply immediately. You will learn how to communicate clearly, influence outcomes, handle challenging situations, and build positive relationships in both professional and personal settings.

This bundle covers current best practices and workplace-relevant skills, ensuring you are well-prepared to enhance your performance, confidence, and career prospects across a wide range of industries.

Why Choose This Course?

  • Developed by industry-relevant experts

  • Flexible, self-paced online learning

  • Instant access with lifetime availability

  • Practical skills applicable across multiple careers

What You’ll Get

  • 5 FREE PDF Certificates

  • Lifetime Access to all course materials

  • 24/7 Student Support

This course is ideal for professionals looking to upskill, individuals entering customer-facing roles, managers, team leaders, and anyone seeking to improve communication, negotiation, and conflict resolution skills.

If you want, I can also:

  • Create course modules for each subject

  • Write Who this course is for / Requirements / Career Path (Reed format)

  • Shorten this for marketplace listings

  • Rewrite in a corporate or leadership-focused tone

Certificates

Assessment details

MCQ BASED EXAM

Included in course price

Curriculum

6
sections
21
lectures
14h 22m
total

    • 1: Module 1 Nature and Scope of Communication 46:00
    • 2: Module 2 Communication Barriers 12:00
    • 3: Module 3 Listening Skills 33:00
    • 4: Module 4 Oral Communication 22:00
    • 5: Module 5 Presentation Skills 35:00
    • 6: Module 6 Non-verbal Communication 20:00
    • 7: Module 7 Written Communication 24:00
    • 8: Module 8 Feedback and Counselling Skills 25:00

    • 9: Module 01 An Introduction to Negotiation 16:00
    • 10: Module 02 The Negotiation Clock Face 21:00
    • 11: Module 03 Why Power Matters 18:00
    • 12: Module 04 The Ten Negotiation Traits 13:00
    • 13: Module 05 The Fourteen Behaviours that Make the Difference 36:00
    • 14: Module 06 The “E” Factor 21:00
    • 15: Module 07 Authority and Empowerment 17:00
    • 16: Module 08 Tactics and Values 28:00
    • 17: Module 09 Planning and Preparation that Helps You to Build Value 33:00

    • 18: Customer Service 1:51:00

    • 19: Conflict Management 1:29:00

    • 20: Public Speaking  3:59:00

    • 21: FINAL ASSESSMENT 03:00

Description

This high-quality Communication Skills with Negotiation Skills, Customer Service & Conflict Management training programme has been developed by experienced industry specialists. Designed in line with internationally recognised standards, this course will help you stand out in a competitive job market and gain a valuable professional edge.

Unlock Your Potential: Bundle Course Access

Once enrolled, you will receive full access to the Communication Skills with Negotiation Skills, Customer Service & Conflict Management course bundle from Learn Demy. Your login credentials will be sent directly to your registered email address, allowing you to start learning immediately.

Grab Your Certificate

Upon successful completion of the bundle, you will receive instant access to a FREE PDF certificate for each individual course included in the programme. These certificates are issued immediately as recognition of your achievement, at no extra cost.

Buying for Your Team?

You can purchase this course for colleagues or team members. Simply add the course to your basket, then provide the learner’s details and a personalised message at checkout.

Refund Policy

This course is protected by a 14-day money-back guarantee. If you are not completely satisfied, you can request a refund directly through your dashboard within 14 days of purchase.

Who is this course for?

  • Professionals seeking stronger communication skills

  • Customer service and client-facing staff

  • Managers, supervisors, and team leaders

  • Sales, negotiation, and HR professionals

  • Anyone looking to improve conflict handling and public speaking

Requirements

  • No prior experience required

  • Basic English literacy

  • Access to a device with internet connection

Career path

  • Customer Service Advisor

  • Sales Executive

  • Negotiation Specialist

  • Team Leader

  • Office Manager

  • HR Assistant

  • Relationship Manager

  • Training & Development Officer

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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