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Communication Skills for Sales Representatives: Persuasion, Pitching & Customer Handling cover image

Communication Skills for Sales Representatives: Persuasion, Pitching & Customer Handling
Training Express Ltd

CPD Accredited | Free PDF & Hard Copy Certificate included | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Duration
0.5 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
2 students purchased this course

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Overview

Want to become better at sales and talking to customers? This course is made just for you. It teaches you how to speak clearly, listen well, and connect with people the right way. You will learn the most important skills for building strong customer relationships and making better sales. With easy steps and real examples, this course will help you become more confident when speaking to clients.

You’ll learn how to plan and deliver a strong sales pitch that grabs attention and keeps customers interested. The course also shows you how to use the power of persuasion to help customers see the value in what you're offering. These are skills every good sales representative needs to succeed.

But sales are not always smooth. Sometimes, things go wrong. That’s why the course also teaches you how to solve problems calmly, handle customer complaints, and keep expectations clear. You’ll learn how to talk with unhappy customers and turn problems into positive outcomes. You’ll also understand how to stay polite, professional, and in control, even in hard situations.

If you want to boost your confidence, talk better with customers, and close more sales, this course is the right choice. It’s simple, useful, and perfect for anyone working in sales or customer-facing roles.

Learning Outcomes

  • Build strong communication skills for customer-facing situations.
  • Deliver persuasive sales pitches with clarity and confidence.
  • Handle customer complaints using calm communication strategies.
  • Solve customer problems through clear, respectful conversations.
  • Manage customer expectations to reduce future conflicts.
  • Use voice and body language to support sales success.

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • Fully online, interactivecourse with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Corporate Training

  • Designed Specifically To Meet The Needs Of Corporate Training Programs
  • Industry-standard Course Lengths Aligned With Market Standards
  • Trusted By 10,000+ Businesses Worldwide
  • Boost Learning, Cut Costs
  • Strategic Alignment With Business Goals
  • Data-driven Insights And Industry Benchmarks To Adapt Training To Evolving Needs
  • Current & Relevant Content Regularly Updated To Stay Relevant

Free Gifts

  • Life Coaching Course

Enrol now in this course to excel!

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
5
lectures
0h 33m
total

    • 1: Module 1 Foundations of Effective Communication 10:29
    • 2: Module 2 Sales Pitch Delivery and Persuasive Communication Techniques 11:06
    • 3: Module 3 Conflict Resolution and Managing Customer Expectations 09:12
    • 4: Leave a Review 01:00
    • 5: CPD Certificate 01:00

Description

Learners will start by understanding how to communicate clearly and professionally with different customers. They will learn how tone of voice, body language, and listening can change the way people respond in a sales conversation. This helps them feel more confident when speaking to new or repeat clients.

Next, they will focus on how to build a strong sales pitch. This includes using persuasive words and showing product value clearly. Learners will practice how to make their sales talk more effective and interesting. They will also learn how to guide the customer’s decision in a friendly, helpful way.

In the final part of the course, learners will explore how to solve conflicts and deal with difficult situations. They’ll learn how to stay calm, answer complaints politely, and make sure the customer still feels heard. Managing customer expectations is a key part, so learners will also learn how to explain clearly what a product or service can do — and what it cannot do.

By the end of the course, learners will have strong skills in sales talk, persuasion, and problem-solving to use in any customer-facing job.

The curriculum outline of our course is as follows:

  • Module 1 Foundations of Effective Communication
  • Module 2 Sales Pitch Delivery and Persuasive Communication Techniques
  • Module 3 Conflict Resolution and Managing Customer Expectations

Accreditation

All of our courses are fully accredited, including this Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Communication: Identifying and Reducing Barriers.

Certification

Once you’ve successfully completed your course, you will immediately be sent a FREE digital & Printed certificate (only printed certificate delivery fee applicable). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

  • Salespeople wanting to improve customer communication skills.
  • Beginners looking to work in sales or retail.
  • Customer service staff needing better problem-solving tips.
  • Team members handling customer calls or questions.
  • Anyone working with customers daily in any setting.

Career path

  • Sales Assistant
  • Retail Sales Representative
  • Customer Service Agent
  • Call Centre Advisor
  • Sales Support Officer
  • Client Relations Assistant

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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