The online Communication Skills Course will discuss the key skills and knowledge related to effective communication and understanding the different types of communication for different situations. This course will provide insight and understanding into communication and the skills to implement the right strategies.
Course Syllabus
The Communication Skills Course Course is split into the following modules:
- Introduction to Communication
• Importance of Good Communication
• How Communication Works
• Forms of Communication
- Verbal Communication and Listening Skills
• Verbal Communication
o Questioning Skills
o Considering the Audience
o Empathy
o Two-Way Communication
o Mirroring
• Listening Skills
o Active Listening
o Reflection
• Non-Verbal Communication
• Body Language
• Proxemics
• Haptics
• Voice
- Communication in Conflict
• Signs of Conflict
• Conflict Resolution Skills
- Effective Written Communication
• Forms of Written Communication
• Written Communication Skills
Assessment
To assess the learners ability and knowledge to effectively understand the topics contained within the Communication Skills Course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certificate
On successful completion of this Communication Skills Course students will receive a Level 3 CPD Certification. This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
Course Format
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Communication Skills Course.
Course Duration
The online Communication Skills Course requires 10 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Tutor Support
When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
As part of the Communication Skills Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.
Course Compatibility
Our Communication Skills Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.
We know that more and more people are using the web whilst they are on the move, so we have designed this Communication Skills Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.
