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Communication Skills Certification
Online Courses Learning

Summary

Price
£150 inc VAT
Or £50.00/mo. for 3 months...
Study method
Online
Duration
10 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price

Overview

Communication Skills Certification
It’s likely that your business relies on communication with customers on a daily basis; therefore, having employees with the right skill set, in order to clearly and effectively communicate, is crucial to the success of your organisation.

Certificates

CPD

10 CPD hours / points
Accredited by The CPD Certification Service

Description

Communication Skills Certification
It’s likely that your business relies on communication with customers on a daily basis; therefore, having employees with the right skill set, in order to clearly and effectively communicate, is crucial to the success of your organisation.

This Communication Skills Certification will give your employees all of the skills and knowledge that they need, in order to build upon and improve their existing communication skills.
What’s Covered in the Course?
The bite-sized modules of this course offer the team member a wealth of information about different types of communication style, why they are important and how to improve professional and personal communication.

Here are some examples of what they will learn:

What high impact communication is and how to use it for maximum business success;
A guide to understanding your own communication style and tips on how to make positive changes to it;
How to use good communication skills in the workplace, in order to make positive impressions, create good professional relationships and make an impact across different levels of the organisation;
The importance of first impressions and how to use communication skills, in order to facilitate good relationships and quickly and easily build rapport and trust;
Some of the barriers to good communication and how to get around them;
Why body language is so important, when effectively communicating, and practical guidance on how to use body language to maximum effect, in both the workplace and in personal situations;
How to use active listening techniques, in order to develop empathy and an understanding of other people’s perspectives;
Ways in which to deal with negative behaviours in a positive manner and quickly turn around difficult situations;
Ways in which to elicit both positive and negative feedback and how to use feedback, for continuous improvement.

What are the Benefits of the Course?
Here are some of the many advantages that an employee should acquire, when undertaking this course on communication skills:

You can be confident that your team members will have the required skills and knowledge, in order to clearly and effectively communicate on behalf of your organisation;
Employees are easily able to combine work and study, as there are no time limits to completing the course;
The modular structure of this course allows learners to study at their own pace and continue to work whilst doing so.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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