Communication Skills | In-house team training

Mark Baglow Training Limited

Certificate of Completion

Digital certificate - Included

Build a strong foundation for clearer, more confident communication.

• Key elements of clear and effective communication

• Common barriers that cause misunderstandings

• Adjusting tone, pace, and language to suit your message

• Understanding the difference between intent and impact

• Building confidence when communicating at work

• Developing a positive, proactive communication mindset

Adapt your communication style to suit different personalities.

• Understanding the four DISC communication styles

• Identifying your own preferred style

• Recognising how others prefer to communicate

• Adapting your approach for smoother conversations

• Reducing friction and misunderstandings

• Communicating more effectively across teams

Strengthen relationships through better listening.

• Listening actively and with intent

• Asking better questions to clarify meaning

• Building rapport naturally

• Understanding non-verbal communication and body language

• Using paraphrasing and summarising to show understanding

• Developing trust through respectful communication

Communicate clearly and confidently without being aggressive.

• Understanding passive, aggressive, and assertive behaviour

• Expressing needs clearly and respectfully

• Using assertive language to reduce ambiguity

• Saying “no” without damaging relationships

• Setting boundaries and managing expectations

• Staying calm and confident in challenging situations

Approach sensitive conversations constructively.

• Preparing for difficult conversations

• Staying calm when emotions run high

• Using language that reduces defensiveness

• Responding to challenging or negative behaviour

• Addressing performance or behaviour issues respectfully

• Keeping conversations focused and forward-looking

Improve clarity in everyday workplace communication.

• Structuring meetings to be focused and productive

• Communicating clearly when contributing or leading discussions

• Writing concise, professional emails

• Reducing back-and-forth through better clarity

• Using tone effectively in written communication

• Adapting communication style for different audiences and channels

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Some of the excellent feedback Mark Baglow Training has received:

"Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals. We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company."

"Mark is the best! ​​His expertise is unmatched. What stood out most was his ability to adapt the training pace to my learning style while ensuring I developed a thorough understanding of each concept.​ I HIGHLY recommend working with Mark."

"Mark’s delivery was clear, engaging, and very informative. His knowledge and practical examples have given us valuable skills that will make our daily work more efficient. Every section of the training can be adapted to use in our work. We have already spoken to other colleagues about how well our day went. Highly recommended Mark and will certainly be in touch again for any future training needs! Thank you Mark."

"Mark has a brilliant way of breaking things down so they’re easy to understand, no matter how complicated the topic might seem. He’s methodical and clear, but never dull! And he’s always happy to go the extra mile to ensure everyone feels supported."

"I really enjoyed the course and refreshing some lost knowledge. I will put all I have learnt into practice going forwards, found the course very helpful & useful."

"Mark was excellent!!!"

"Mark was a fantastic trainer, and spent several sessions working with me. Mark is patient and knowledgeable, getting me up to speed with specific subject areas quickly and effectively."

"I'll be referring to the training material on a regular basis to keep learning and getting used to everything we learned today."

"He was full of knowledge and made the course run very smoothly and had plenty of time to go over anything if required."

• Employees at all levels

• Teams wanting to improve communication and collaboration

• Managers and supervisors

• Customer-facing or stakeholder-facing roles

• Organisations seeking stronger communication culture

No previous communication skills training is required.

This course is suitable for mixed-ability groups.

Delivery format (on-site or live online) can be agreed in advance.

Effective communication is a core professional skill.

Employees who communicate clearly and confidently are better equipped to collaborate, influence others, manage relationships, and progress into leadership or specialist roles.