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Communication, Confidentiality & Records Maintenance in Care
Cambridge Open Academy

Big Sale Event | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Updated 2025

Summary

Price
£19 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

Did you know that over 60% of complaints in the healthcare industry are related to communication and confidentiality issues? So don't let poor communication and data mishandling tarnish your organisation's reputation - enrol in our Communication, Confidentiality & Records Maintenance in Care course today!

Our expertly crafted modules provide a comprehensive understanding of effective communication, from body language to overcoming communication barriers. You'll also gain insight into the importance of maintaining the confidentiality and secure records maintenance. With our course, you'll be equipped to handle sensitive information with professionalism and care, ensuring that your organisation remains compliant and ethical.

By enrolling in our Communication, Confidentiality & Records Maintenance in Care course, you'll learn the knowledge necessary to maintain high standards of communication, confidentiality, and data management in the healthcare industry. Don't let communication and data mishandling undermine the quality of care you provide - enrol today and safeguard your organisation's reputation.

Learning outcomes:

  • Understand the different forms of communication and their impact on healthcare
  • Identify and respond appropriately to nonverbal cues and body language
  • Recognise common communication barriers and techniques to overcome them
  • Understand the importance of confidentiality and records maintenance in healthcare
  • Apply best practices for handling sensitive information in healthcare settings
  • Develop effective strategies for the secure handling of information
  • Ensure compliance with legal and ethical requirements for confidentiality and records maintenance

Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Our Communication, Confidentiality & Records Maintenance in Care course equips healthcare professionals with the essential knowledge to maintain high communication and data management standards. Through engaging modules, you will learn the different forms of communication, techniques to overcome communication barriers, and the importance of confidentiality and records maintenance. Our course emphasises securing sensitive information and legal and ethical compliance.

Here is the curriculum breakdown of the Communication, Confidentiality & Records Maintenance in Care course below:

  • Module 01: Introduction to Communication
  • Module 02: Reactions & Body Language
  • Module 03: Barriers & How to Overcome It
  • Module 04: Confidentiality & Records Maintenance
  • Module 05: Handling Information
  • Module 06: Secure Handling of Information

Our Specialised Delivery Method:

Interactive Learning Materials: The course modules were created using an EdTech industry-recognised tool to keep you engaged at all times. With this tool, you get interactive, engaging and top-notch course content. In our courses, you can take advantage of features like—

  • Drop Down Menu
  • Drag and Drop
  • Flash Card
  • Label Graphic
  • Timeline View

Responsiveness: In light of contemporary mobile and point-of-need learning trends, our courses are designed to be intrinsically dynamic and provide you with the ultimate eLearning solution. These courses will adapt to any gadget without any extra software.

Learner-Friendly Navigation: Our courses are also quite simple to navigate for any learner. These courses are designed with simplicity and a modern flow that appeals to a wide range of learning audiences, regardless of their technological background and gadgets.

Elegant Outline: Our courses are visually appealing, where you can —

  • track your progress on the left-side navigation toolbar.
  • engage in drag-and-drop sorting activities and
  • use the multiple-response questions to test your understanding of course topics.

Who is this course for?

  • Healthcare professionals, including nurses, physicians, and allied health workers
  • Individuals seeking to work in healthcare settings, such as medical assistants or administrative staff
  • Managers and supervisors in healthcare organisations
  • Students pursuing degrees in healthcare fields
  • Anyone interested in developing their understanding of communication and confidentiality in healthcare settings

Career path

  • Healthcare Assistant – £18,000 to £25,000 per year

  • Medical Secretary – £20,000 to £28,000 per year

  • Records Management Officer – £22,000 to £32,000 per year

  • Care Coordinator – £21,000 to £30,000 per year

  • Patient Services Officer – £19,000 to £27,000 per year

  • Data Protection Officer (Healthcare) – £28,000 to £45,000 per year

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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