Communication and Management Diploma

UK Professional Development Academy LTD

Level 5 Diploma in Communication and Management

Digital certificate - £42

Level 5 Diploma in Communication and Management

Hard copy certificate - £74

Quiz Based Assessment

Included in course price

To achieve a Level 5 Communication and Management Diploma learner must have achieved 10 Modules with 100 Credits to get a CPD Accredited Certificate of Completion.

Modules Outline

Module 1: Communication Strategies

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

Module 2: Anger Management

• Understand anger dynamics in the anger cycle and the fight or flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Know techniques for controlling anger, particularly reading anger warning signs, using coping thoughts, exercising relaxation techniques, and blowing off steam.
• Understand the difference between objective and subjective language.
• Know tips on identifying the problem.
• Express a feeling or position using I-messages.

Module 3: Attention Management

• Define and understand attention management.
• Identify different types of attention.
• Create strategies for goals and SMART goals.
• Be familiar with methods that focus attention.
• Put an end to procrastination.
• Learn how to prioritize time.

Module 4: Contract Management

• Identify contract elements
• Understand ethical contract management
• Calculate values
• Negotiate contracts
• Create basic amendments

Module 5: Crisis Management

• Understand the myths behind workplace violence
• Define escalation and identify examples
• Learn concerning behaviours
• Know what a trigger is and how that can escalate
• Understand the proper response to an event

Module 6: Knowledge Management

• Understand the basic concept of knowledge management (KM)
• Identify the do’s and Don’ts of KM
• Identify the KM lifecycle
• Identify the new KM paradigm
• Identify the KM models
• Understand how to build a KM rationale for your company
• Understand how to customize KM definitions
• Identify the steps to implementing KM in your organization
• Identify tips for success
• Understand the advanced topics in KM

Module 7: Meeting Management

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda
• Chairing a Meeting
• How to deal with disruptions
• How to professionally deal with personality conflicts
• How to take minutes
• How to make the most of your meeting using games, activities, and prizes
• Plan meetings more appropriately and effectively

Module 8: Creative Problem Solving

• Understand problems and the creative problem-solving process
• Identify types of information to gather and key questions to ask in problem-solving
• Identify the importance of defining a problem correctly
• Identify and use four different problem-definition tools
• Write concrete problem statements
• Use basic brainstorming tools to generate ideas for solutions
• Use idea-generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
• Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

Module 9: Constructive Criticism

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know-how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Module 10: Developing Creativity

• Define creativity
• Act with confidence
• Engage in curiosity
• Stop acting out of fear
• Learn from introspection
• Take risks

Duration

The minimum time period to complete this training is 4 Weeks. But it is a self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via the Learning Platform for up to 12 months from the enrollment date. During this period, flexibility will be given to learners completing the course at any time.

Certificate

Upon successfully passing the course, the Learner must pay for a CPD Accredited Certificate of Completion in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Without any prior knowledge of Communication and Management, the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Communication and Management can take the course. There are no specific deadlines for admission, and you can enroll anytime on this course.

There are no precise requirements for a Communication and Management Certificate as no prior knowledge and experience of Management is required.

Students seeking to enroll in this Communication and Management course should meet the following requirements;

• Basic knowledge of English Language & Basic Computer Skills
• Be aged 16 years or above

After completing the Communication and Management course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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