Communication and Interpersonal skills for Customer Service Advisor

Ever had a simple customer chat turn into a challenge? Or noticed how a little extra care keeps people coming back? In the UK’s fast-paced customer service scene, small moments of empathy and understanding make a big impact. In fact, 86% of UK customers say they’d pay more for a great experience, and loyal clients can bring up to ten times their initial value. The Conflict Resolution for Customer Service Advisor course is designed to give you that edge, equipping you with pragmatic skills to confidently handle tricky interactions. It’s all about building rapport, making customers feel valued, and turning challenging moments into positive ones.

In a market where customer service excellence defines brand success, this course empowers you with effective communication techniques, insight into the roots of conflict, and the confidence to handle any scenario with empathy. Ideal for anyone aiming to elevate their customer service skills, this course is crafted to help you create memorable interactions that leave a lasting impression.

Courses Included in This Communication and Interpersonal Skills for Customer Service Bundle:

Module 01: Communication in Customer Service

• Understanding Communication
• Different Communication Channels in Customer Service
• Barriers to Effective Communication
• Active Listening Skills
• Understanding Customer Behaviour and Needs

And much more

This Communication and Interpersonal Skills course is structured to deliver a comprehensive and valuable learning experience. Each module dives into key aspects of customer communication, ensuring you’re well-equipped to manage a wide range of interactions with confidence and clarity. You’ll acquire the knowledge and insights needed to elevate your customer service skills, leaving lasting positive impressions on every customer.

Learning Outcomes of the Communication and Interpersonal Skills Bundle

• Understand core principles of effective communication within customer service.
• Develop interpersonal skills to create meaningful connections with customers.
• Master telephone and written communication etiquette for handling customer inquiries.
• Implement customer-centred communication strategies that enhance satisfaction.
• Improve professionalism and adopt continuous feedback practices for growth.

Enrol in this Communication and Interpersonal Skills course now and start your journey toward outstanding customer service communication!

CPD Accredited Digital Certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Student ID

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £29

• Module 01: Communication in Customer Service 12:23

  • 1: Communication in Customer Service 12:23

• Module 02: Developing Interpersonal Skills for Effective Customer Interaction 15:54

  • 2: Developing Interpersonal Skills for Effective Customer Interaction 15:54

• Module 03: Telephone Etiquette and Written Communication Skills 17:06

  • 3: Telephone Etiquette and Written Communication Skills 17:06

• Module 04: Customer-Centred Communication 12:23

  • 4: Customer-Centred Communication 12:23

• Module 05: Enhancing Professionalism and Continuous Improvement 16:12

  • 5: Enhancing Professionalism and Continuous Improvement 16:12

• Order Your Certificate 01:00

  • 6: Order Your CPD Certificate 01:00

• Final Words 01:00

  • 7: Leave a Review 01:00

The Communication and Interpersonal Skills for Customer Service Advisor course offers a thorough overview of effective communication techniques essential for customer service roles. Here’s a glimpse of what each module covers:

Module 01: Communication in Customer Service This module introduces foundational communication concepts, including understanding communication channels and recognising barriers to effective communication. Learn active listening techniques and customer behaviour insights to better meet customer needs.

Module 02: Developing Interpersonal Skills for Effective Customer Interaction Explore the role of interpersonal skills in building rapport with customers. This module covers essential skills like managing non-verbal cues, navigating customer emotions, and problem-solving during conflicts.

Module 03: Telephone Etiquette and Written Communication Skills Master telephone communication best practices, from managing difficult calls to composing effective emails. This module also teaches live chat and social media etiquette to ensure clear and tactful written communication.

Module 04: Customer-Centred Communication Learn how to put the customer at the heart of every interaction. This module includes techniques for personalising service, handling objections with ease, and closing conversations on a positive note.

Module 05: Enhancing Professionalism and Continuous Improvement Focus on professionalism in all customer communications. This module includes continuous improvement practices, time management strategies for handling multiple customers, and techniques to build confidence and stay motivated in customer service.

Process of Evaluation: After completing the course, your knowledge will be assessed through an MCQ exam or assignment.

Certificate of Achievement:

• Free digital certificate upon course completion.
• Hard copy certificates are available for £29.00 (+VAT).
• Shipping charges: £3.99 (UK), £10.99 (International).

• Current and aspiring customer service professionals aiming to enhance communication skills.
• Retail associates, call centre staff, and hospitality workers who engage daily with customers.
• Anyone looking to build a rewarding career in customer relations by improving communication expertise.

The Communication and Interpersonal Skills bundle is compatible with PCs, Macs, laptops, tablets, and smartphones. Only basic computer skills and internet access are needed to start.

• Customer Service Advisor – £18,000 to £25,000 annually
• Client Relations Specialist – £22,000 to £28,000 annually
• Customer Experience Manager – £28,000 to £40,000 annually
• Customer Support Team Leader – £24,000 to £38,000 annually

Currently there are no Q&As for this course. Be the first to ask a question.