Communication : Communication

Communication

Certificate of achievement in Communication Skills QLS Level 5. Additional CPD Accredited Communication Certificate with 100 CPD points available with no extra study. This Communication course comes with easy to understand e-learning study materials.

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.

In communication, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own communication.

This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Endorsed certificate from a registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Communication Skills

Course Syllabus

Certificate in Communication Skills level 5, consists of the following ten units:

Communication

What Will Students Learn?

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills to listen actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

Course Syllabus

Unit 1 - Introduction to Communication Strategies

This Communication Unit covers the following topics:

• Creating Positive Relationships
• Growing Our Self-Awareness
• Developing Confidence
• Communication Basics
• Communication Barriers
• Plus More

Unit 2 - Basic Communication Skills

This Communication Unit covers the following topics:

• Asking Questions
• Probing
• Listening Skills
• Scoring
• Interpretation
• Active Listening Skills
• Responding to Feelings
• Reading Cues
• Demonstration Cues
• Tips for Becoming a Better Listener
• Body Language
• Gestures
• Plus More

Unit 3 - Communication Techniques for the Workplaces

This Communication unit covers the following topics:

• Communication Styles
• Dichotomies in Theory
• Creating a Positive Self-Image
• Seven Things People Determine from Your Appearance
• Frame of Reference
• Techniques for the Workplace
• Prepare, Prepare, Prepare
• Assertiveness
• Self-Attitude
• Words to Watch Out For
• Your Inner Self Talk
• Persuasion
• The lesson: balance enthusiasm with control
• Thirty Ways to Persuade
• The Persistent Response
• Plus More

Unit 4 - Essential Skills for a Communicator

This Communication unit covers the following topics:

• Good Communication Skills
• Barriers to Communication
• Interpersonal Skills
• Getting Comfortable in Conversation
• Plus More

Unit 5 - Verbal Communication Techniques

This Communication unit covers the following topics:

• Role of Body Language over phone
• Verbal Communication Techniques
• The four E’s of an effective telephone voice
• A Service Image
• Plus More

Unit 6 - Writing Business letters

This Communication unit covers the following topics:

• Business Documents
• Beginning the Letter
• Closing the Letter
• Hyperlinks in Email Messages
• Email Protocol for Administrative Assistants
• HTML Format Versus Plain Text
• What Messages Are Inappropriate for Business Email
• Plus more

Unit 7 - Other written Communication

This Communication unit covers the following topics:

• Reports
• Memorandum Report
• Report Templates
• Editing and Proofreading
• Electronic Revisions
• Plus more

Unit 8- How to Develop Presentation Skills

This Communication unit covers the following topics:

• Limitations of Telling
• Overcoming Nervousness
• Using Non-Verbal Communication
• Managing the Question and Answer Period
• Tips for Stunning Visuals
• Plus More

Unit 9 - Preparing for a successful Presentation

This Communication unit covers the following topics:

• Preparation Tips
• Elements of a Successful Presentation
• Dressing to Impress
• Creating a Professional Package
• Presentations
• Plus More

Unit 10 - Public Speaking

This Communication unit covers the following topics:

• Planning
• Force Field Analysis
• Controlling Your Jitters
• Making Your Listener Hear You
• Structuring Ideas
• Organization Methods
• You Body Language
• Plus More

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Communication

Our popular Level 5 Diploma in Communications was designed for anyone looking to climb the ladder in any business or administrative environment. Advanced business communication skills are of universal relevance and importance across all industries and sectors worldwide. Whether in pursuit of promotion or looking to secure your first professional position with the employer of your choosing, this fully-endorsed business communications course could make all the difference. Entrepreneurs and small business owners may also find their capabilities, confidence and performance benefit significantly from targeted studies.

Communication Skills

No particular entry requirement

Option 1

Communication Skills Diploma QLS Level 5 endorsed by Quality Licence Scheme

Certificate Fee: £120 + postal charges

Option 2

Communication Skills Diploma issued by STS

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£95 + postal charges

*Postage Charges: National £9, International £15

Communication

Upon successful completion of the course, candidates may choose to pursue an extensive range of careers including:

• Administrative Assistant
• Administrative Coordinator

Currently there are no Q&As for this course. Be the first to ask a question.