Communication : Communication Skills - Course
Certificate QLS Level 2| *FREE PDF Certificate* Tutor Support & Exam | 50 CPD Credits | Free Customer Services Course*
Brentwood Open learning College
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Communication Skills
Certificate in Communication Skills QLS Level 2. Additional CPD Accredited Communication Skills Certificate with 50 CPD points available with no extra study. This Communication Skills course comes with easy to understand e-learning study materials.
Communication Skills level 2. Certificate of Achievement.
In business communication, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own communication.
This Communication Skills Certificate self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Certificate of Achievement. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
Quality Licence Scheme
This Communication Skills course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.
Achievement
CPD
Course media
Description
Communication Skills
Communication Skills Course Syllabus
This Communication Skills course consists of the following units:
Communication Skills Unit 1 – Fundamentals of Business Communication
This communication skill unit covers the following key topics:
- Why Write is important
- Four C’s of communication and writing
- Word Agreement
- Active and Passive Voice
- Sentences and Sentence Types
- Readability Index
- Manners and Courtesy
- Practical Language
- Inclusive Language
- Sentence Construction
- Punctuation
- Plus More
Unit 2 – Writing Business Letters
This communication skill unit covers the following key topics:
- Business Documents
- Beginning the Letter
- Closing the Letter
- Hyperlinks in Email Messages
- Email Protocol for Administrative Assistants
- HTML Format Versus Plain Text
- What Messages Are Inappropriate for Business Email
- Plus more
Unit 3 – Writing Effective Emails
This communication skill unit covers the following key topics:
- E-mail Basics
- Spelling and Proofreading
- Proofreading Tips
- Plus More
Unit 4 – Writing Memos
This communication skill unit covers the following key topics:
- The Anatomy of a Memo
- Reviewing Your Writing
- Plus More
Unit 5 – Communicating Effectively by Telephone
This communication skill unit covers the following key topics:
- Communication Skills
- The Importance of Empathy
- Defining Communication
- Asking Questions
- Telephone Techniques
- Handling Everyday Requests
- Tips and Tricks about communication skills
- Plus More
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the Communication Skills course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course Communication Skills with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Who is this course for?
Communication Skills
Requirements
Communication Skills
No particular entry requirement.
Option 1
Communication Skills Certificate QLS Level 2 endorsed by Quality Licence Scheme
Certificate Fee: £75 + postal charges
Option 2
Communication Skills Certificate issued by BOLC
PDF Certificate - FREE
Hard copy - £25 + postal charges
Option 3
CPD Accredited Certificate
(PDF format)=£30
(Hard copy)=£65 + postal charges
*Postage Charges: National £9, International £15
Career path
Communication Skills
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
What does study method mean?
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
What are CPD hours/points?
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
What is a ‘regulated qualification’?
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
What is an ‘endorsed’ course?
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
